Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

The Role

The UK Administration department at UMPG provides a client focused service with the mandate to provide an industry leading customer service offering, through new technologies and a constant refinement of process delivered through innovative thinking across the team. We are searching for a natural communicator who is comfortable liaising with internal stakeholders, clients and their representatives. The position is rich in opportunity for involvement with the company’s biggest deals, signings, and international projects.

Key Responsibilities

Organization:

• Responsible for updating and maintaining client details
• Representing UMPG in a professional and clear way
• Maintaining and adhering to guaranteed response times
• Resolving administration queries, covering royalty and copyright
• Delivering high quality client services and ensuring the best client experiences
• Managing client needs
• Communicating with clients both via email and telephone
• Liaising with internal departments to resolve more complex client issues
• Liaise with finance and accounts payable teams
• Ad Hoc tasks and projects as directed by the Senior Manager, Royalties & Customer Services & Senior Manager UK Copyright & Customer Services
• Logging all communications and queries to help build KPIs and statistics for management

Skills and Experience Required

Must Have

• Experience in a client facing role
• Self-starter that is able to take initiative
• Effective and efficient communicator
• High attention to detail
• Organised
• Good numeracy
• Microsoft package literate
• Ability to manage deadlines and work to timetables

Nice to Have

• Demonstrable interest in the Administration / Operation of a music publisher
• Experience with SAP
• Experience with CRM systems

About UMG UK

We are Universal Music Group UK – the UK’s leading music-based entertainment company. We exist to shape culture through the power of artistry. We help UK artists produce, distribute and promote the most critically acclaimed and commercially successful music to inspire and entertain fans at home and around the world.​

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.