Technical Account Manager, SyncVault

About SyncVault
SyncVault is a music technology company building infrastructure for the next generation of music, rights and creator monetisation.

We work across YouTube, Content ID, creator networks, catalogue monetisation, fan engagement, rights management and platform compliance. In practical terms, we help artists, labels, catalogue owners, MCNs (multi-channel networks), CMS operators and enterprise partners grow revenue from music and creator activity while keeping that growth safe, transparent and properly governed.

Our products include:

• Centurion, our proprietary AI LLM intelligence and compliance layer for understanding catalogue usage, channel risk and revenue opportunity
• Amplify, helping rights holders grow monetised catalogue usage through creator-led YouTube Shorts activity
• Drops, helping artists, creators and brands activate fans through task-based engagement campaigns (coming soon)
• Content ID and Channel Management, supporting rights holders with YouTube monetisation, claims, reporting and CMS infrastructure

We are not starting from zero.
SyncVault has already built real infrastructure, developed deep experience inside the YouTube and Content ID ecosystem, worked with music industry partners, supported creator-led monetisation at scale and paid millions to artists and creators.

Technical Account Manager (TAM) Role

Serving as a bridge between Sales, Product and Ops, this role will be responsible for a wide range of deliverables that may include but not be limited to the following:

Technical Deliverables

• Needs Assessments & Discovery: Conducting in-depth analyses of client pain points to determine the appropriate technical solutions and processes.
• Tailored Proposals, Technical Reports & General: Ensure reporting is clear internally and that clients are kept updated as required:
  • Amplify – login process, platform overview/user guide, revenue status, analytics, payments and feedback.
  • Drops – Platform overview/user guide, EOC reports (analytics), optimisations and upselling ongoing usage + obtaining ongoing feedback.
  • Centurion – Platform overview/user guide, monthly reports, optimisations, and usage requirements – e.g., if an MCN is only scanning their channels, they may want training on Centurion for Creators capability to evaluate new creators.
    • Feedback on usage and if the client has suggestions/requests
  • CID – revenue, payments and feedback. Upselling to Amplify may also be required.
  • Distribution – revenue, analytics, payments and feedback.
  • Channel Management – revenue, analytics, payments and feedback.

Administrative & Strategic Deliverables

• CRM Accuracy: Maintaining up-to-date records of customer communications, contact information, agreements, SLAs, in line with sales in Smart Suite CRM system.
• Implementation and Management of Third Party Tools: Assisting with setting up and managing tools like Atlassian.
• Internal Activity Reports: Preparing regular reports on customer progress + any pivots, optimisations or upsell opportunities.
• Technical Content Development: Assisting sales in creating case studies, technical sheets, onboarding/user guide documents.

Customer & Relationship Management Deliverables

• Day-to-Day Management: Post-sales client management.
• Client Training & Education: Training users/clients on product functionality and explaining complex technical concepts simply.
  • Providing onboarding guides and user guides as necessary. documentation/materials required for each service.
• Post-Sale Support & Troubleshooting: Check in with clients to ensure satisfaction, providing ongoing technical support, and resolving issues.
• Trusted Advisor Status: Building long-term relationships with clients and acting as a knowledgeable consultant rather than just a vendor.

Sales & Revenue Deliverables
New Customer Acquisition: Providing feedback to Sales to improve ongoing processes for all services.

Candidate Attributes
We are looking for someone Tech-savvy and passionate about music who is keen to join a forward-thinking company with high ambitions.

The ideal candidate should have:

• 3-5 years experience working in an Account Management or Technical Account Management position in any of the following industries: AdTech/Tech/Music/SaaS.
• Music industry experience is nice to have but not required – we hope you’re passionate about music in any case!
• AI knowledge, interest and experience is also a big plus but not mandatory
• Experience working closely with sales teams and upselling clients
• Experience working with multiple products/services
• Experience managing 20+ clients at one time
• Leadership experience- has trained, hired, and managed junior AMs
• Has implemented processes and relevant AM/Project Management tools as required; e.g., Jira/Atlassian or similar
• A can do attitude and is eager to learn of the SyncVault products from a sales, process and technical standpoint
• A strong understanding of product architecture, APIs, and security models
• Capability making internal and external proposals and presenting to internal and external teams
• Excellent verbal and written communication skills
• A keen eye for detail
• A team player attitude
• Ability to learn quickly

Why join now?
Because SyncVault has the ingredients. We have products. We have infrastructure. We have music industry relationships. We have technical depth. We have a lot of raw material.

What we need now is someone who can help work with sales, organise the processes, and build a team to support our growth.

If you want a neat, finished department where everything is already defined, this probably is not the role.

If you want to help shape the story, bring ideas and help build the future framework of our business, we should talk.

To apply
Send us your CV and a short note covering:

• An example of how you’ve helped streamline complex account management processes (preferably across multiple services)
• An example of managing a diverse client base and how you ensured the processes were streamlined and clients were happy
• Why SyncVault feels interesting to you

Timing:
We are looking to fill this position as soon as possible. Please state if you have a notice period.

Salary
TBD based on experience. Please state if you have a salary expectation.

Contract Type:
Full time

Timezone:
GMT/BST (as relevant)