Copyright Support Specialist (12 Month FTC), PRS for MUSIC

Overview

• Provide comprehensive and end-to-end copyright support to PRS members by managing copyright related queries.
• This role ensures the accuracy and integrity of copyright data, fostering confidence amongst rightsholders whilst driving operational efficiency within PRS systems and processes.
• Achieved through the delivery of high-quality query resolution, proactive issue identification and remedy and continuous improvement across copyright operations.

Responsibilities

• Manage end-to-end Copyright queries from PRS members, ensuring timely and accurate responses.
• Research, investigate and resolve complex copyright and data related issues.
• Liaise with internal departments and external partners to ensure copyright information is accurate and up to date.
• Monitor copyright data integrity, escalating issues impacting member rights and payments.
• Maintain and improve operational standards in line with PRS policies, procedures and quality benchmarks.
• Provide insights and feedback to enhance member experience and system efficiency.

About you

• Proven experience managing copyrights or rights related queries.
• Methodical problem solver with ability to identify root cause of issues with copyright and related data.
• Ability to work to defined quality and quantity targets.
• Understanding of PRS business and good understanding of the flow of royalties from licensing through to distribution.
• Strong communication skills.
• Strong analytical skills.

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