Title: Production Account Manager

Reporting to: Head of Production

Location: London, Brighton or Sheffield

Salary: Dependent on experience

Core Mission of this role

You will join a well-established and eclectic family of Account Managers overseeing the manufacture of vinyl, CD, DVD, Cassette and Bespoke Packaging. Your new role will be to manage projects and tasks covering printing pressing and packing, from receipt of artwork through to delivery of the finished product. You will work closely with your internal team and external suppliers to achieve the best results and high standards required in a fast-moving and ever-changing environment.

Main Duties

• Liaising with and managing relationships between clients, suppliers, potential customers and in-house departments
• Obtaining and issuing quotes from suppliers to clients
• Processing orders – scheduling, prioritising, placing, chasing of all client orders
• Coordinating distribution of finished stock
• Meeting deadlines
• Data entry of prices, invoicing, and delivery notes
• General admin relating to the job
• Promoting sales, new products
• Problem solving with both suppliers and customers

Our Mission

With our knowledge and passion, we create unforgettable physical and audio experiences, striving to do so as sustainably as possible.

Our Behaviours

At Key Production, our core behaviours define the foundation of our workplace culture and guide our interactions with colleagues, clients, and stakeholders. We believe that embodying these behaviours not only enhances individual performance but also fosters collaboration and innovation. As a member of our team, you will be expected to demonstrate these core behaviours in your daily work, contributing to an inclusive and dynamic environment where everyone can thrive.

1. We are a Community:
   We have each other’s backs
   We care and are kind to each other
   We celebrate each other’s individuality and value fairness
   We know how to have fun and enjoy each other’s company
2. We are Driven:
   We wear our individual and collective creativity with pride
   We are ambitious for ourselves and for our business.
   We strive to be best in class
3. We go Above and Beyond:
   We approach work with a positive, can-do attitude
   We do what we say we will do
   We are free to find the best way to get the job done
4. We work Collaboratively:
   We share our wealth of knowledge internally and externally
   We are inquisitive and want to learn
   We trust each other
   We spend our time making things better, not judging each other
5. We are Reliable:
   We approach situations with a calm, level head
   We learn and grow from our mistakes
   We solve problems to deliver the best outcomes for our customers

WHO YOU ARE

• Confident communicator – you are happy to speak up and to be heard
• You have an eye for creativity and the possibilities of a great idea
• Plate spinner extraordinaire – you are organised, can prioritise and are totally reliable
• You are passionate about the physical music industry and understand how it operates
• Your attention to detail protects our work and the way our company is perceived
• You are great at working collaboratively and selflessly

SPECIFIC SKILLS / EXPERIENCE

• 3+ years of experience working with physical music formats (Vinyl, CD, Cassette, deluxe/box sets).
• An excellent communicator
• Highly numerate
• Commercially focused
• Disciplined, organised and possess excellent time management skills
• Able to work under pressure within a fast-paced environment

WHAT WE GIVE YOU

• 25 days Pro-rated Annual Leave plus bank holidays
• 21 Hours Appointment time on top of annual leave to use for appointments such as doctors, dentist and eye tests.
• Hybrid Working (after successful completion of probation period)
• Income Protection Scheme
• Life Assurance Scheme
• Bupa Menopause Plan
• Wellbeing – Access to Mental Health First Aiders
• Healthshield – Employee Health and Wellbeing Benefit
• Employee Assistance Programme
• Enhanced Maternity/Paternity Pay
• Cycle to Work Scheme/Season Ticket Loan/Electric Vehicle Scheme
• Training and Upskilling
• A Fun and Friendly Office Environment

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the group and the overall business objectives of the group.

We foster an environment that inspires you to take ownership, and puts fulfilment, happiness, and wellbeing on its priority list. The company is B-Corp certified. In 2024 we became an Employee-Owned Trust which means the successful candidate is a part owner of the company and invested in our collective success.

Key Production is an equal opportunity employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Our mission is to work towards an industry that is equitable, inclusive and diverse. We particularly encourage applications from people from global majority backgrounds, disabled & neurodiverse people, people from working-class backgrounds as they are underrepresented in the industry.

Please email your cv and covering letter to: recruitment@keyproduction.co.uk