About SoundExchange
Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $13 billion – on behalf of over 800,000 creators and rights owners.
Title: Manager, International Member Relations Manager
Department: International Operations
Job Location: Washington, DC or anywhere (Continental US)
Report to: SVP International
Supervisory Role: No
FLSA Status: Exempt

Position Summary:

Working closely with the SVP of International, this role will be primarily focused on recruiting, onboarding, and retaining SX performers and Rights Owners who utilize SX International services. This position involves hands-on management of key accounts and stakeholder relationships, managing initiatives internally to attract new members, and increase retention. The Manager will also focus on improving onboarding and support processes for international services. Taking responsibility for activities and leading projects, including special initiatives, ad hoc requests, promoting and education of SX services externally will also be required.

The role involves providing data-driven insights to bolster SX’s international collections and support global growth initiatives. It requires coordinating operational tasks for key creators with various departments, analyzing data, delivering reports, and identifying international collection opportunities for SoundExchange members. The successful candidate will collaborate with the SVP International, Senior Manager of International Operations, and other key stakeholders such as Customer Services, Business Intelligence, Industry Relations, and Communications.

Essential Functions:

• Lead efforts to recruit new international members, including outreach, engagement, and onboarding activities designed to maximize membership growth and diversity.
• Develop and implement retention activities to ensure international members remain engaged and are satisfied with their experience throughout their relationship with the organization.
• Develop pitches based on data analysis, market research, etc. to support creator recruitment for international collections.
• Proactively plan, manage, and schedule meetings with business managers, lawyers, creators and other relevant stakeholders to promote SoundExchange’s International Services.
• Oversee the operational onboarding of newly acquired international members, collaborating with internal departments to deliver a streamlined experience.
• Undertake analysis of key client revenue, following through on identified gaps and issues and working with the l team to drive international collections.
• Manage ongoing member communications, providing updates on international developments and proactively addressing questions and concerns.
• Analyze member data and feedback to identify opportunities for improving recruitment, onboarding, and retention processes and outcomes.
• Lead or contribute to projects and initiatives that drive international revenue, operational improvement, and member satisfaction.
• Resolve complex member queries and issues related to international, working collaboratively across departments as needed.
• Provide internal updates on progress with retention and recruitment work that is being undertaken.
• Remove barriers to payment and work across departments to improve processes.

Required Knowledge, Skills, Abilities (KSAs):

• Experience in relationship management with individuals (members), preferably in the music, arts, or creative industries.
• Understanding of key concepts related to music repertoire ownership and copyright is mandatory.
• Able to follow data quality standards, metrics, and audit procedures.
• Advanced proficiency in data analysis, with experience handling large volumes of data, member databases and strong Excel skills.
• Excellent written and verbal communication skills; ability to adapt to diverse audiences and present complex information clearly with confidence.
• Exceptional organizational skills, attention to detail, and the ability to multitask in a fast-paced, dynamic environment.
• Ability to synthesize complex documentation and apply findings to strategic and operational decision-making.
• Strong independent work ethic and demonstrated ability to collaborate effectively across teams and organizational levels.
• Exposure to analytics, data mining, and process improvement methodologies is a plus.
• Bilingual in Spanish, French, Portuguese or another language a plus.

Required Education, Certifications/ Licenses, Related Experience:

• Bachelor’s degree in arts administration, international relations, data management, or a related field preferred; equivalent experience considered. Graduate degree a plus.
• A minimum of five years’ experience in relationship management, onboarding, or client services, ideally within neighboring rights and/or within the music or creative industry.
• In lieu of degree, a total number of 10+ years work experience in related field will meet the education and related experience requirements listed above.

ADA Specifications:

• Ability to remain in a stationary position (sitting or standing) for extended periods.
• Frequent use of computer monitors and digital systems.
• Visual acuity for reviewing detailed data and documents.

Travel Requirements:

10% travel required

PAY RANGE: $95,000.00 – $114,000.00

Note:

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Taking Care Of The Band:

At SoundExchange we empower creators and help shape the future of music. One way we do this is by respecting different voices, varied perspectives, and distinct backgrounds of all our team members. We are intentional in creating a culture where we recognize that all employees have the opportunities and support needed to thrive. We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued, and are part of how we innovate, create, and deliver experiences to the creators we champion.

SoundExchange has an employee-led committee that focuses on amplifying different voices and backgrounds and undertakes activities to promote inclusion and access. It helps to cultivate SoundExchange culture and policies, advocates for equality within the music industry, and participates in community building activities in the Washington, DC area where SoundExchange is located.

All with the goal of promoting more belonging and access in the workplace, music industry, and local community.

Accommodations:

SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation, please email jobs@soundexchange.com.