Fixed-term contract until 31. December 2026

Your Mission

This role leads BMG’s global Copyright Data Services through a time-bound transition phase, with responsibility for the accurate, timely, and scalable delivery of copyright data services across all territories. The role combines senior leadership with hands-on operational and technical contribution, particularly focused on system transition, automation, and workflow optimization. The position is required through 31 December 2026 to stabilize post-migration operations, protect revenue, and support an orderly transition to a new application platform.

What You’ll Be Doing

• Lead Copyright Data Operations: Oversee timely and accurate ingestion of catalog and song data into BMG’s Copyright Administration systems. Serve as a senior contact for global BMG offices on song registration, data corrections, and complex catalog issues.
• Drive Service Delivery & Team Leadership: Lead and mentor the global Copyright Data Services team, managing workloads and priorities to meet SLAs during this high-demand period. Foster a culture of ownership and continuous improvement.
• Implement Automation & Optimization: Design, build, and enhance automation solutions to accelerate backlog reduction and increase processing capacity. Identify and eliminate manual bottlenecks and implement practical technical solutions.
• Provide Subject Matter Expertise: Act as a senior SME for copyright administration processes and systems. Solve complex registration issues, data integrity errors, counterclaims, and disputes.
• Ensure Quality & Protect Revenue: Establish robust quality assurance for song registrations and revenue-relevant data. Collaborate with Income Tracking, Client Services, and Royalty teams to resolve revenue-impacting issues.
• Report & Analyze Performance: Deliver regular reporting on backlog, throughput, automation impact, and SLA performance. Provide data-driven insights for management decisions.
• Drive Stakeholder Collaboration: Lead communication with global BMG offices, adjacent service teams, and IT stakeholders. Organize service calls and provide transparent updates.
• Support Clients & Partners: Engage with copyright clients to resolve complex queries and act as an escalation point for service issues.

What We Are Looking For

• Extensive experience in copyright administration, music publishing operations, or data services.
• Proven leadership experience in global or shared service environments.
• Strong hands-on experience with data processing, data quality management, automation scripting, and workflow optimization.
• Ability to operate effectively in transitional and evolving system landscapes.
• Excellent stakeholder management and communication skills.
• Experience supporting system migrations or transformation programs.

Now What’s In It For You

• A modern office in the heart of Berlin and flexible options for remote work
• Numerous benefits such as a free BVG job ticket, a reduced-price membership for Urban Sports, company bike leasing, discounts for Bertelsmann employees, among others
• Ongoing training opportunities on our internal platforms BMG Campus and Bertelsmann University
• Long-term career opportunities for all employees
• A collaborative work environment with an open, appreciative community of people who all share the same passion for working with artists and songwriters
• Our unique corporate culture based on strong values and mutual support that make us a great team