Member & Partner Success Coordinator

Are you a digital music enthusiast with a passion for the independent music market? Do you understand the dynamics between digital services, labels, and distributors? Merlin is seeking an energetic, organised, and self-motivated coordinator to join our Member & Partner Success team in either Tokyo or Singapore.

The Opportunity

As a Member & Partner Success Coordinator, you will play a vital role in driving value for Merlin members (independent labels and distributors) across the APAC region. You will work closely with our global team in a fast-paced and collaborative environment to:

• Support the growth and success of our APAC members and partners.
• Organise and distribute important marketplace communications.
• Facilitate connectivity between members, partners, and Merlin.
• Assist with the identification and onboarding of new member companies.
• Collaborate with stakeholders to leverage partner opportunities.
• Track progress and ensure effective communication regarding member rights and delivery obligations.
• Participate in meetings with members and partners to understand their needs and contribute to the development of valuable tools and processes.
• Manage team inboxes and provide timely and accurate responses.
• Support team management through documentation, presentations, and internal/external communications.

What You’ll Need

• Business-level fluency in English and at least one other relevant APAC language (Japanese, Korean, or Chinese).
• Minimum 2 years’ experience within the music industry (labels, distributors, artist services, or digital music companies).
• Working knowledge of the independent music landscape in the APAC region.
• Ability to thrive in a fast-paced environment with strong attention to detail and the ability to manage multiple projects.
• Excellent written and verbal communication skills, with a focus on commercial awareness and confidentiality.
• Confidence in contributing to discussions with digital partners and Merlin members.
• Strong interpersonal skills and the ability to build rapport with diverse clients.
• A proactive and collaborative team player mentality.

Bonus Points

• Previous experience with digital partner opportunities for labels and distributors.
• Familiarity with the Merlin member dashboard and backend.
• Proficiency in relevant computer applications (Excel, Airtable, Google Suite, Freshdesk, WebinarJam, CRM systems).

What We Offer

A competitive salary, and comprehensive benefits package.

About Merlin

Merlin provides independents the means to own their future. Merlin is a member led, music focused organisation providing digital music licensing for independents across the globe. Members benefit from Merlin’s premium deals, but work directly with key digital partners. Our membership consists of independent labels, distributors, and other rights-holders, representing tens of thousands of labels and hundreds of thousands of artists from every country in the world. Merlin works collaboratively with our digital partners, delivers value back to those digital partners, and seeks to drive other incremental benefits to our members.

Merlin’s approach has enabled our membership to grow to represent 15% of the global market share. Merlin’s membership includes independents such as Amuse, Armada Music, AudioSalad, Beggars Group, Ditto, Domino, Epitaph Records, Fluxus, Freeme Digital, GYROstream, IDOL, Kontor New Media, Mad Decent, MNRK Music Group, Mushroom Music, Ninja Tune, ONErpm, Phonographic Digital Limited, Pony Canyon, Redeye, Secretly, Symphonic Distribution, Sub Pop and hundreds more.

Merlin has deals with nearly 40 digital services, including partners like Apple, AWA, Boomplay, Deezer, FLO, JioSaavn, JOOX, KKBox, Meta, NetEase, Pandora, Peloton, Snap, SoundCloud, Spotify, Tencent, TREBEL, Twitch, YouTube Music, and many other global, regional and strategic partners, as well as being in conversations with dozens more.

To Apply

If you are a passionate and driven individual looking to make a significant contribution to the independent music community, we encourage you to apply.

Merlin is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Further, the company strives to create a diverse, welcoming, equitable and inclusive environment for all applicants, employees, member companies and partners.