‘It’s very important not to take anything for granted in this business’

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MBW’s World’s Greatest Managers series profiles the best artist managers in the global business. This time, we feature Jonathan Dickins – the founder of September Management, which looks after the likes of Adele, London Grammar, Paul Epworth and Jamie T. The World’s Greatest Managers is supported by Centtrip Music, the currency exchange specialist which helps artists, managers and music businesses obtain an optimum currency exchange deal.


“Thank you to my manager because the comeback, as it were, was completely masterminded by him. You executed it incredibly, and I owe you everything.”

The first time MBW sits down with Jonathan Dickins this year, it’s a balmy February evening in Los Angeles.

Less than 24 hours earlier, Adele – the brightest star on this planet – was proudly telling The Grammys, and therefore the world, how lucky she is to have him.

You might reasonably assume that we find Dickins gloating, or at least soaking up the platitudes from the numerous glad-handers making a beeline for him in the Chateau Marmont.

But you’d be wrong. He’s a bit busy for all that.

The September Management founder is delighted for Adele, who’s just become the first artist in history to win The Grammys ‘big three’ (Record/Song/Album of the Year) twice over.

Yet throughout the course of our hour-long chat, he’s flitting between two phones – tackling a pile of email and numerous calls – never not replying, instructing or directing traffic.

Dickins is calibrating Adele’s first ever run of stadium performances, which began in Australia in late February and culminate this week in record-breaking shows at Wembley.

There’s a beer in hand, but post-Grammys party mode is officially on ice.

Evidently, now is no time to drop the ball.

“There’s probably a balance I haven’t yet achieved between enjoying the moment and not resting on one’s laurels,” he admits.

“It’s very important not to take anything for granted in this business. Once you start thinking you’ve made it, it’s dangerous.”

He adds: “It was an emotional thing to hear Adele say those things about me last night. I don’t ever take our relationship for granted, and I think she knows that.

“She just continually sets these incredible standards, and it’s my job to make sure that everyone around her steps up.”


Four months later, we meet again, this time in September Management’s London offices in Notting Hill.

Dickins is understandably a little less restless about Adele’s ascent to the world’s biggest venues: she’s now completed 11 stadium shows, playing to over 700,000 people while winning rave reviews and breaking attendance records in the process.

Yet there’s a feeling in the air that this is something of a watershed month in the decade-plus development of September Management.

Not only is Adele about to play to 98,000 people a night at Wembley – the biggest capacity music audience the venue has ever seen – but another key September act, London Grammar, have just scored the first UK No.1 album of their career with their second LP, Truth Is A Beautiful Thing.

It’s an opportune moment to rewind September’s story back to the start – and get the inside story of how Jonathan Dickins first met Adele.


It’s early 2006 – at a location rather less glamorous than a glimmering Staples Centre.

Tipped about 17-year-old Adele’s talent by XL A&R Nick Huggett, Dickins arranges to meet the singer/songwriter outside a petrol station on Goldhawk Road, West London.

“I had no employees and I was running [September] out of a loft in my house,” he recalls. “I’d checked out Adele’s MySpace, and she had Hometown Glory on it, which blew me away.

“Adele did two songs and they absolutely floored me.”

“The day we met outside that garage, she came over for a cup of tea. Straight away there was just… a bit of a bond.”

Adele informs Dickins that, the following week, she’s playing a live open mic set at the long-since dissolved Pop nightclub off Soho Square. He’s there with bells on.

“She did two songs and they absolutely floored me,” says Dickins. “It was so brilliant and yet so utterly unassuming.

“It was like, this girl’s going to do something – and even if she doesn’t do something, she’s still cool as f*ck.”


Fast forward eleven years, and Adele has just collected five Grammys for her work on 25 – the fastest-selling LP in US history, and the biggest-selling album in both the US and UK for the past two years.

Such stats make it tempting to re-write 25’s journey to global triumph (and 23m+ sales) as a forgone conclusion.

Yet doing so betrays two key facts.

First: off the back of the 35m-selling 21, this was arguably the world’s most pressurized record release since Michael Jackson’s Bad.

Second: there’s a more typical fable for follow-up records in the same orbit of mass popularity. Just ask Alanis Morissette or Norah Jones.

It involves taking a profound commercial tumble.

“Of course you feel the pressure,” says Dickins of 25’s four-year gestation, and the shadow cast by its phenomenal predecessor.

“[Adele] has shown herself to be the ultimate big game player. She’s got charisma, she’s the best singer of her generation and she has great songs.”

“When we got close to finishing the record, there were a couple of people inside the industry I trust who I’d play songs for; people who didn’t want us to lose and who wouldn’t bullshit me. That gave me a lot of confidence.”


Along the way, fruitful collaborations for 25 were green-lit with Danger Mouse, Tobias Jesso Jr and Bruno Mars, as well as Greg Kurstin – the Grammy-winning co-writer and producer of comeback single Hello.

Moreover, a 107-date world arena tour, which wrapped in November, was a Herculean undertaking.

“The biggest pressure [of the 25 campaign] was definitely the tour,” admits Dickins, noting that Adele’s live run for 21 involved a comparatively straightforward 50-something gigs in smaller venues.

“I knew Adele was a fantastic live performer – but she’s shown herself to be the ultimate big game player. She’s got charisma, she’s the best singer of her generation and she has great songs.”

He adds: “The level of commitment and discipline she’s displayed this past year on tour has been f*cking phenomenal. And the consistency of show she’s done night in and night out is frankly insane. “

This is all a long way from Dickins’ first entry point into the music business – working as a junior A&R at Warner in the 1990s under his uncle, and the major’s former UK boss, Rob Dickins.

The younger Dickins admits now that working in his relative’s shadow sometimes “made it hard to find my own identity”, although he’s “grateful for what I learned from Rob and some of the music he introduced me to”.

Perhaps inevitably, he says the situation “led to me putting a weight of expectation on myself”.

“management immediately suited me – I started feeling like I had my own lane.”

That expectation would have been exacerbated by the rest of Dickins dynasty: Jonathan’s dad Barry is a legendary live agent and the co-founder of ITB, while his grandfather Percy co-founded the NME and created the UK’s first ever singles chart.

“The music business is all I ever knew,” Dickins notes about his early career choices. “I honestly never even thought about doing anything different.”

After Warner, Jonathan launched his own label, Showbiz, where his signings included a young Maya Arulpragasam – aka MIA.

As industry heat began to rise around the artist, Chris Morrison suggested Dickins come in-house at CMO and start managing her instead.

“Obviously, as others have found out since, managing MIA is not an easy ride,” Dickins says with a smile. “But management immediately suited me – I started feeling like I had my own lane.”


Dickins’ label experiences helped sharpen an innate A&R instinct which has served him exceptionally well in the past few years.

While he shirks credit for creative decisions concerning Adele, sources tell MBW that Dickins was instrumental in selecting songwriter Eg White and writer/producer (and now September client) Paul Epworth to work on 19 and 21 respectively.

Dickins also played a key role in selecting collaborators on 25 including Tobias Jesso Jr (When We Were Young) and Greg Kurstin (Hello) – and famously introduced Adele to the Bob Dylan track, Make You Feel My Love, at the very end of 19’s sessions.

“Artists and their teams need to be self-sufficient because record companies can have revolving doors,” says Dickins.

“it’s important to offer a creative opinion, even if the artists disagree with most of it – and, trust me, the good ones usually do…”

“I think it’s important to offer a creative opinion, even if the artists disagree with most of it – and, trust me, the good ones usually do – and remember that being overly reliant on people at labels is dangerous.

“Having said that, when something’s successful, we all win – artist, management, agent, label. What you ultimately get remembered for is success or failure, and we’re all in it together.”

“As my dad used to tell me: 100% of nothing is f*ck all.”


Talking of record companies, Dickins is full of praise for the exec who has spearheaded Columbia throughout its hefty contribution to Adele’s Stateside career.

Rob Stringer was named CEO of Sony Music Entertainment in April after nine years in charge of the New York-based label.

“Rob’s a good man and I genuinely think he cares about artists,” says Dickins. “He’s trustworthy, and that’s rare. And you can have an honest conversation with him.

“You can’t knock what he’s done at Columbia – he’s built an incredible company. He absolutely deserves this chance [to run Sony].”

The admiration cuts both ways.

“Jonathan’s attention to detail and focus are remarkable and he is totally aware of how and where everything fits together in pop culture terms.”

Rob Stringer, Sony Music

Says Stringer: “This role is in Jonathan’s blood. His attention to detail and focus are remarkable and he is totally aware of how and where everything fits together in pop culture terms. Oh, and he has fun doing it – which is becoming more of a rarity in the music business these days!”

Stringer and Dickins have worked side-by-side on Adele’s Stateside career since the Tottenham-born star first signed with Columbia in 2008.

“People forget now, but we built an audience for Adele very slowly in the US,” notes Dickins, who also points to now-Capitol boss Steve Barnett as a rare early Stateside believer in the artist’s potential.

“We had sold nearly a million records and worked our arses off, promoting [debut LP 19] and building the touring base for over a year before Chasing Pavements was even taken to pop radio.

“It was never a case of lighting the blue touch paper; it was a slow process. I think in the long run we’ve seen the benefits of that approach.”


Dickins also has an extra special relationship with Adele’s other label, XL Recordings – to the point that founder Richard Russell is a September client for his work as a producer (Damon Albarn, Bobby Womack, Gil Scott Heron) and for his recently-launched artist project, Everything Is Recorded.

“Richard has singularly had the most influence on everything I’ve tried to do with September as a company,” says Dickins.

“To me, XL is the most important independent label since Chris Blackwell’s Island – and that’s with the greatest of respect to Daniel [Miler], Alan McGee and others.

“Their policy of not signing too much, so that you can remain focused on each release, really resonated with me – and that directive came from Richard.”

“Jonathan has integrity; he has courage in his convictions and isn’t afraid to make unpopular choices if he believes they are right.”

Richard Russell, XL Recordings

He also praises XL MD, Ben Beardsworth, as “a brilliant executive, a very good friend and someone whose opinion I trust implicitly”.

Richard Russell has worked with Dickins for over a decade, ever since XL signed Adele in September 2006.

He comments: “Jonathan has integrity; he has courage in his convictions and isn’t afraid to make unpopular choices if he believes they are right.

“On numerous occasions I have seen him cut through the noise and establish the right move to make – to the benefit of everyone around him. I also think he’s increasingly committed to making the most out of life and only doing things he enjoys.”


Dickins says that once he’s been able to “catch my breath” following the completion of Adele’s Wembley dates, the focus is on building September in the US – where the company recently opened a New York office – as well as gradually expanding the London HQ.

He acknowledges that a landmark Stateside signing may be a natural next step, both because he splits his time between London and NY these days and because September “strives to sign exceptional artists, which are rare, so it makes no sense to restrict that to just the UK”.

There’s also the small matter of September’s non-Adele roster, including Jamie T, Paul Epworth, writer/producer Levi Lennox (Zayn – Pillowtalk), Rick Rubin and King Krule – plus hotly-tipped act Rex Orange County and in-demand engineer Tom Elmhirst.

“People can get so caught up in ‘blockbuster’ in this industry – I prefer to focus on relevancy.”

(Funnily enough, Adele’s five Grammy wins weren’t actually September’s biggest result at this year’s ceremony – Elmhirst picked up six gongs for his work on 25 and David Bowie’s Blackstar. With Paul Epworth nabbing a further two trophies, September’s total Grammys haul on the night stood at an impressive 13.)

Then, of course, there’s Ministry-signed London Grammar and the chart-topping follow-up to their debut LP, If You Wait, which sold 1.4m copies worldwide.

“Hannah [Reid] is a world class singer, and they’ve got a beautiful sound which is all theirs,” says Dickins. “You’ve got to have faith in that.”

With the right headwind, could the band’s Truth Is A Beautiful Thing become yet another blockbuster album experience for September in 2017?

“People can get so caught up in ‘blockbuster’ in this industry – I prefer to focus on relevancy,” he replies.

“That’s the most important thing to me. It’s about more than just having a big record: if you’ve got relevancy, you’ve got a career.”


You can tell from the glowing esteem with which Dickins describes XL that independence means a great deal to him.

In his world, however, management ‘roll-ups’ have begun defining the music business. Is that outcome – a sale of at least part of September to a giant player – a temptation?

“It might be crazy, but I want to stay independent,” he says. “I’m driven to shape a company without restrictions or a corporate mentality.

“Bigger, in my opinion, has never meant better. I genuinely believe a lot of artists want a level of attention you’ll struggle to receive when you’re a number on a massive roster.”

He adds: “Being independent doesn’t mean being ‘small’. It’s about understanding that sometimes, doing less actually allows you to think more.”

“a lot of artists want a level of attention you’ll struggle to receive when you’re a number on a massive roster.”

Dickins acknowledges that such headspace is only afforded to him by the ability of the tight-knit September team (pictured) – who collectively won the A&R Award for Management Company in London late last year.

“As a business, you’re very reliant on the people you work with,” says Dickins.

“I’ve been very lucky to work with people like Rose [Moon] since the beginning; she makes smart decisions, she’s tough when she needs to be and she’s done a really great job on London Grammar.”

Dickins is also full of praise for talented September managers such as Katy Dickson (Tom Elmhirst), Charlie Christie (Rex Orange County, Levi Lennox), Theo Lalic (King Krule), and Hamish Harris (SOHN).

“I’m by far the eldest here,” says Dickins. “I’m proud this is a young company – we’re the right blend of experience and youth.”


With Adele’s history-making achievements now etched in granite, September has proven its proficiency for guarding the interests of artists operating at the very highest level. And it’s done so entirely without corporate bloat.

Once you’ve achieved the unthinkable, notes Dickins, no artist’s ambition seems beyond your reach.

“At the end of the day, I want to expand September sensibly and continue to only work with people whose music we actually like,” he says.

“Some very successful people want to build an artist management factory, and that’s fine – it’s just not for me.

“I don’t ever want to run a business that focuses on ‘volume’. I always want to run a business that focuses on artists.”


Centtrip Music already works with many of the world’s largest artists and is recognised as a leading provider of FX support and banking solutions to the music industry. The Centtrip Music account specialises in providing transparent foreign exchange (FX) rates, payments and expense management to global artists, managers, labels, promoters, collection societies and music industry accountants. It comes with a Centtrip-prepaid Mastercard which holds 14 currencies simultaneously and is accepted worldwide.Music Business Worldwide

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  • This is very inspiring!

    I work from a basement flat in Hove and my office is a windowless former coal bunker. It’s a solitary existence. My artist and I refuse to get day jobs as we value freedom and creativity over cash. So of course what little money we have comes from multiple income streams from the myriad of skills we have between us to keep us afloat.

    The incredible success of September is a universe away, but I love their fierce independence. Yet the most inspiring part of this great interview was how JD ‘arranged to meet the singer/songwriter outside a petrol station on Goldhawk Road, West London.’ and “I had no employees and I was running [September] out of a loft in my house,” he recalls. “I’d checked out Adele’s MySpace, and she had Hometown Glory on it, which blew me away…..’

    Likewise the artist I manage, though very different musically, blows me away and what we have is a faith that is unshakeable. Thank you MBW for these ‘Manger of the Month’ series and JD having great integrity.