Vydia is seeking a highly skilled and motivated Integration Specialist to join our Tech Services division. As an Integration Specialist, you will play a crucial role in ensuring a seamless integration of Vydia’s technology offerings for our clients. You will work closely with various teams, including Tech Sales, Client Success, Product Management, and Product Development, to provide technical expertise and support throughout the integration process.
If you are a tech-savvy professional with a passion for delivering seamless integrations and providing exceptional client experiences, Vydia welcomes your application. This is an exciting opportunity to join our dynamic team and contribute to the success of our cutting-edge technology offerings.
- Client Integration: Collaborate with clients to understand their specific integration needs and requirements. Guide them through the integration process and provide technical expertise and assistance to ensure the successful integration of Vydia’s technology offerings.
- Technical Consultation: Serve as a subject matter expert on Vydia’s technology solutions and integration methodologies. Provide guidance and recommendations to clients regarding best practices and optimal integration approaches.
- Collaboration with Cross-functional Teams: Work closely with internal teams, including Tech Sales, Client Success, Product Management, and Product Development, to ensure a cohesive and efficient integration process. Act as a liaison between clients and internal teams to communicate integration requirements, timelines, and updates.
- Troubleshooting and Issue Resolution: Identify and resolve technical issues during the integration process. Collaborate with clients and internal teams to troubleshoot and provide timely solutions to any challenges that arise.
- Documentation and Training: Create comprehensive documentation and training materials to guide clients through the integration process. Develop technical guides, FAQs, and knowledge base articles to support self-service integration options.
- Continuous Improvement: Stay up-to-date with industry trends and advancements in integration technologies. Identify opportunities for process improvement and contribute to the enhancement of integration methodologies and tools.
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience).
- Previous experience in a similar role, preferably in a SaaS or technology company, working on client integrations and technology solutions.
- Strong understanding of web technologies, APIs, and integration methodologies.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
- Proven ability to collaborate and work effectively in cross-functional teams, bridging the gap between technical and business teams.
- Strong problem-solving skills with the ability to analyze complex technical issues and provide innovative solutions.
- Detail-oriented with a keen eye for identifying patterns, troubleshooting, and resolving integration-related challenges.
- Customer-centric mindset with a strong commitment to delivering high-quality service and ensuring client satisfaction.
- Ability to build and maintain strong relationships with clients, understanding their unique needs, and providing tailored integration solutions.
This position will require travel for onsite meetings with clients, as needed.
Nice to haves:
- Experience with RESTful APIs, webhooks, XML, JSON, and data mapping.
- Experience with CRM systems, preferably Hubspot.
- Experience with project management tools such as Jira, Asana, or Trello.
Reasons to work with us:
- Vydia has been named Best Place to Work in NJ by NJBIZ 4x due to its collaborative, fast-paced, and fun, thriving environment
2022 winner of the NJBIZ Business Of The Year award (51-100 employees)
- We are proud to be a Great Place to Work-Certified™ company!
- Major growth opportunities alongside the growth of the company; Vydia has been identified as an Inc 500 Fastest Growing
- Company in America and by Entrepreneur Magazine as one of the most Entrepreneurial companies in America
- Join a mission-based culture that enjoys giving back to the community through a variety of initiatives that are meaningful to our team members
- Full medical/dental/vision package, 401k retirement, and financial wellness plans
- We invest in your growth and development, providing a professional development stipend for continued education and mentorship to support your career goals
- Hybrid/Remote flexibility to work from home: We’ll ship you a laptop and provide onboarding and introductory materials remotely; Visit offices in Holmdel, NJ, and Los Angeles, CA as needed.
- Generous vacation policy: work hard and take time when you need it including maternity/paternity leave
- We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Vydia is an end-to-end music technology platform that provides labels with the infrastructure and tools to power their business. With a full suite of services, Vydia offers video and audio supply chain, global distribution, analytics, rights management, payments, detailed revenue reporting, and marketing. Vydia is a premium partner of leading digital service providers such as Spotify, Apple, TikTok, Vevo, YouTube, and Facebook. Combining innovative technology with industry expertise, Vydia is distribution reimagined. To learn more, please visit vydia.com.
Salary Description: $75,000 – $90,000