Vector Management – E-Commerce and VIP Coordinator (US, CA)

Job Title: E-Commerce and VIP Coordinator
Location: Nashville, TN or Toronto, CAN
Company: Vector Management
Timing: February 2023


Artist management firm seeking a dynamic e-Commerce and VIP Coordinator candidate with knowledge of merchandising, e-commerce, VIP programming, and how they relate to the music industry. Interface with industry shareholders – merchandisers and ecommerce partners, VIP Partners, internal managers and artist’s teams. Coordinate communication with cross-functional marketing team on social and digital strategy to promote online stores, as well as VIP setup and implementation with tour marketers. The e-Commerce Coordinator will be responsible for growing Vector’s e-commerce business.

They will source merch creation for Artist e-commerce, touring and VIP programs, coordinate merch partner timelines, monitor inventory levels, industry trends and work closely with our Director of Marketing to plan yearly merch strategy and VIP program offerings.

  • Oversee and develop e-commerce strategy for stores under the Vector Management umbrella.
  • Devising strategies that harness sales-related insights, analytics and novel developments to encourage sales in online stores.
  • Execute development of new stores with e-commerce partners/artist teams and manage all required deadlines leading up to launch.
  • Liaise with Director of Marketing, Marketing Manager, and Artist managers to develop meaningful product offerings while staying on brand
  • Coordinate and collate all required store assets and new offers with internal and external partners
  • Create Cost of Goods analysis, P&L’s, sales projections and proposals for presentation to artist managers and business managers.
  • Analyze sales metrics to ensure product is arriving at fulfillment warehouses and orders are being fulfilled, meeting delivery timelines
  • Collaborate with clients and vendors to ensure deadlines are met and any project management or customer service issues are resolved
  • Create and maintain a master calendar of promotional sales campaigns to drive store traffic and sales across all stores
  • Analyze advertising data to measure the effectiveness of marketing strategies
  • Routinely provide updates about relevant trends and innovations in e-commerce
  • Report weekly and monthly sales reports in relation to devised strategy roll out.
  • Extend reach and product offering opportunities beyond basic e-Commerce stores into other digital platforms (Spotify, Facebook, Youtube, Tiktok, etc.)
  • Ideate on ways to cross-pollenate Tour Merch and E-Comm Strategies.
  • Facilitate end of tour merchandise inventory allotments for store offerings
  • Interface with merchandisers, labels and third-party partners on e-commerce initiatives, VIP and other direct-to-consumer strategies

  • 1-2 years of merch company, tour merch, or VIP experience
  • Understanding or merchandising from E-Comm, Tour Merch, and VIP
  • Superior attention to detail and organizational skills
  • Demonstrated ability to think creatively, three-dimensionally and to tie different pieces of a project together when needed
  • Tech savvy command of project management software (Monday/Asana), business software (Microsoft Office suite & Adobe) and cloud-based software (Google Docs/Drive, Dropbox, Box, Zoom…)
  • An understanding of budgeting and use of Excel & Google Sheets software
  • Excellent verbal and written communications, interpersonal skills and phone/email demeanor
  • Solid understanding of content creation and social media strategy
  • Creative thinker implementing exciting new marketing strategy
  • Ability to independently carry-out multiple tasks from start-to-finish with the aptitude to anticipate and prioritize
  • Proven time management skills that meet tight deadlines and can manage multiple projects simultaneously
  • Great attitude, calm and collective in a fast-paced environment; helpful, friendly and diplomatic
  • Ability to demonstrate discretion in handling confidential data and dealing with high-level artists and industry executives
  • COVID-19 vaccination will be required for this position subject to legally valid exemptions

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