Universal Music – Metadata Support Manager (UK)

Metadata Support Manager

Responsible to: Senior Manager, Metadata Operations
Department: Metadata Operations
Location of work: 4 Pancras Square, Kings Cross

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com

The A Side: A Day in The Life 

As a Metadata Support Manager within the Global Metadata Operations team, you will liaise with, support and guide a large customer base of metadata stakeholders globally, and be responsible for helping to ensure a high standard of metadata within UMG.

You will triage, interpret, and recommend solutions for metadata related issues and requests that are reported to you, from both the internal and external business.

You will use your strong communication skills to help build and maintain solid relationships with individual metadata stakeholders and provide guidance on new and existing processes and application functionalities.

The B Side: Skills & Experience
  • Be Analytical
  • Use existing metadata guidelines to identify specific data issues within repertoire metadata that has been set up in the UMG repertoire application R2, such as:
  • Duplicate data (e.g. recording Artists)
  • Missing data (e.g song contributors)
  • Incorrect data (e.g recording information)
  • Identify and raise thematic metadata and/or process issues in a clear and concise way
  • Investigate, understand, and interpret root cause
  • Triage complex, multi-faceted data issues
  • Seek understanding of downstream systems/processes to enhance own knowledge and keep your finger on the pulse of metadata standards and impacts
Be Organised
  • Manage daily workloads in a methodical, timely manner
  • Adhere to SLA’s and ensure that progress updates are provided to stakeholders at all times
  • Perform metadata activities promptly
Be Informed
  • Assess business priorities, have awareness, and ask appropriate questions in order to understand context
  • Always work towards increasing knowledge and understanding of metadata standards and downstream impacts:
  • Identify training needs and provide targeted bitesize training
  • Encourage and arrange regular communication/meetings
Be Collaborative
  • Understand your metadata stakeholders and customer base, so that you can build and maintain global relationships
  • Proactively raise and discuss metadata issues/themes with global colleagues and line manager
  • Participate in and contribute towards group-based metadata projects
  • Become an influencer of excellent metadata standards
Person Specification


  • A passion for music
  • Calm, organised and an analytical mindset
  • A strong understanding of and interest in metadata
  • Impeccable attention to detail
  • Experience working within and/or knowledge on how physical and or digital music supply chains work
  • Customer focused with a positive attitude and a strong work ethic
  • Strong interpretative skills, this is key when initial information is light on detail, unclear or complex
  • Ability to collaborate and work closely with other team members (wherever they are located) while at the same time, taking responsibility for personal workload
  • A good memory and a fast learner, this is important in order to fully understand the multiple business information systems and processes within UMG
  • Excellent excel and reporting skills
  • An interest in backend and technical processes


  • Knowledge of working with Classical Music, the needs of broadcast / neighbouring rights societies or music copyright / royalties
  • Experience or an understanding of XML
  • An understanding of how online music stores, streaming services or Digital Service Providers work
  • A maker of your own music, or experience in the production or release of recorded music
Bonus Tracks: Your Benefits
  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)
Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.

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