Top Drawer Merch – Account Coordinator (US)

Top Drawer Merch is a merchandising company that works with some of today’s most prolific musicians and music festivals. It pushes a youthful corporate culture that thrives on individual empowerment.

We are seeking an Account Coordinator to become an integral part of our team! You will help create merchandise collections through R&D, production, logistics, and sale.

Role Requirements – Account Coordinator
  • Highly organized and self-sufficient. Self-starter attitude is a must
  • Able to adapt to new software and tools. Provide suggestions on how to improve a process if there are lacking features
  • Reach agreed upon sales targets by their deadline
  • Set follow-up appointments to keep customers aware of the latest developments
  • Create sales material to present to customers
  • Proficient in creating word documents, excel sheets, being able to prioritize and move around tasks under tight deadlines
  • High level of communication, sense of urgency, and the ability to voice any concerns when necessary
  • Previous experience at a day-to-day management company or booking agency
  • Must be able to work out of TDM HQ on Tuesday and Thursdays – located in Culver City, CA (work remotely on Monday, Wednesday and Friday)

Daily Tasks Include

but not limited to:

  • Report directly to your Senior Account Manager
  • Delegate tasks between departments to execute projects in a timely manner
  • Assist with merchandise lines; pop up shops, touring, logistics, international shipments, product development, event planning, ecomm (Shopify)
  • Assist with tour merch logistics and communication with the venues
  • Work with production department to ensure projects are executed to completion
  • Kick-off new projects with Senior Account Manager and provide daily updates by communicating to all relevant parties
  • Assist with Marketing dept; promotional assets, content creation, photoshoots & in-house photography

  • Previous experience in sales, customer service or other related fields
  • Familiarity with CRM platforms (bonus if you have used Monday!)
  • Ability to build rapport with clients and maintain healthy relationships
  • Strong negotiation skills
  • Deadline and detail-oriented
  • Experience in merchandising is a major + (mood boards, design, production, Shopify, ecomm)
  • Experience in Adobe Creative Suite (Photoshop & Illustrator) is optional but desired. Provide a portfolio of work past/current work if applicable

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