Stem – Senior Artist & Label Relations Representative (Remote)

Senior Artist & Label Relations Representative Description:

Stem exists to help artists navigate the business behind their music. We reduce complexity, create clarity, and provide more opportunities for artists to exercise control over their finances. The artists and labels on our platform have clear visibility into their royalty income, and our insights enable them to decide for themselves how their hard-earned dollars flow. They can easily manage splits with their collaborators or access artist-friendly advances that scale their operations with no strings attached.

Our growing Artist & Label Relations team is seeking a Senior Artist & Label Relations Representative. In this role, you will be tasked with managing a portfolio of new and existing artists and labels and ensuring that your clients are consistently receiving the maximum value from our product and services.

Connecting with artists and labels at various levels, building valuable relationships and asking strategic questions is something that comes naturally to you. You are excited to foster meaningful and lasting customer partnerships that keep users engaged.

The role will require interaction with artists, labels, and managers at various stages in their career and various levels of seniority. A successful Senior Artist & Label Relations Representative will set realistic expectations with their clients, deliver on those expectations, and ask the necessary questions to ensure that we are taking the actions required to retain and grow their business.

This role is full-time and fully remote, with occasional in-person get-togethers for which we cover travel / lodging for out-of-town employees.


Our team

Stem Disintermedia is led by a driven & collaborative team from diverse backgrounds, including senior professionals from Spotify, UTA, Hired, and Apple Music. Our group of investors and strategic advisors includes former COO of Venmo Michael Vaughan, Carta CEO Henry Ward, Quality Control Music (Cardi B, the Migos and Lil Yachty) co-founder and COO Kevin “Coach K” Lee, and QED Investors partner Frank Rotman.

Our employees include musicians, parents, activists, artists, and more. We’re united by our shared values, commitment to exceptional partnership, and fierce belief in Stem’s mission.


What you’ll do
  • Act as the first point of contact, assist with the day-to-day management of clients/label accounts through Stem’s platform and cross-functional processes throughout the organization
  • Foster relationship of key accounts via email, text, calls, in person meetings
  • Serve as the Stem platform/digital distribution expert for the client; perform video product demonstrations and familiarize new and existing clients and/or their representatives with the various functions and features of the platform
  • Troubleshoot day-to-day release needs (metadata, release updates, platform bugs and general questions)
  • Proactively identify customer issues and potential churn, and take preventative action
  • Help independent musicians stay independent, by bringing fintech to music!

Our ideal candidate has:
  • 2-3 years of experience in a support or client success role in the music distribution space
  • Broad understanding of digital distribution / landscape
  • Personable and effective communicator
  • High level of attention to detail and solution oriented mindset
  • Willingness to work within the parameters of an artist’s release schedule
  • Comfortable working under pressure
  • Knows how to prioritize tasks and projects
  • Excellent written and verbal communication skills
  • Love for music/knowledgeable about the industry
  • Technical proficiency and ability to learn systems quickly

It’s a bonus if you have:

  • Experience working with high touch artists and releases
  • Understands DSP style guides
  • Experience working with iTunes Connect, YouTube Creator Studio, Facebook Rights Manager, MediaMatch, Spotify for Artists, and other content management systems. YouTube certification is a plus.

Technologies/Systems/Software we use
  • Google Applications (Gmail, Forms, Sheets, Docs)
  • Salesforce and other CRMs
  • Notion / Trello / Shortcut
  • Airtable
  • LogRocket
  • Periscope
  • Microsoft Excel

Salary

The salary range for this job is $68,000 to $75,000. This is a good faith effort at the time of posting. This range is base salary only and does not include equity, benefits, and any other compensatory components of the role.

Don’t match every skill listed? Almost nobody does! Think you’re a good fit anyway? Please let us know.


Benefits
  • Competitive compensation package including equity for all full-time employees. We maintain salary brackets for all career tracks to ensure equitable salaries across the company.
  • 100% premiums covered for employee medical, dental, and vision (60% for dependents)
  • Company 401(k) match up to 4%
  • Unlimited paid time off
  • FSA
  • Life insurance
  • Student loan paydown program
  • Excellent parental leave policies

**Stem is an equal opportunity employer, and more than that, actively strives to build and nurture a diverse, inclusive, and equitable team. We celebrate differences and screen for shared values rather than culture fit. We are committed to providing employees with a work environment free of discrimination and harassment.**

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