SoundExchange – Specialist, International Operations (US)

About SoundExchange

Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $10 billion – on behalf of over 650,000 creators and rights owners.

Title: Specialist, International Operations
Department: International Operations
Job Location: Washington, DC (hybrid 2-3 times a month)
Reports To: Senior Manager, International Operations
Supervisory Role: No
FLSA Status: Non-exempt

Position Summary

The SoundExchange (SX) International team manages relationships with collective management organizations (CMOs) around the globe. They are responsible for instructing and acting upon the agreements that SX holds globally to collect revenue for our members when their music is used internationally.

At SoundExchange as an International Operations Specialist, you will help ensure the timely and accurate processing of international royalties to performers and rights holders by undertaking high quality and complex administrative tasks and implementing data quality and exchange standards. The Specialist will communicate with our international partners to process repertoire claim metadata, track incoming and outgoing payments, and resolve conflicts and disputes.

The Specialist also owns a series of collection and distributions tasks along with analytical activities to support the International Operations team with collecting and distributing revenue from the CMO portfolio.

Essential Functions
  • Undertake day to day account management of CMOs with standardized processes and delivering standardized tasks
  • Work with large complex data sets and applicable business logic to make informed revenue budget business recommendations
  • Undertake the required activities to accurately, timely, and successfully process the international royalties in our distribution engine
  • Receive and deliver playlists, repertoire submissions, mandates, feedback files and distribution statements
  • Carry out data manipulation and data activities to support revenue generation and resolution of queries from members
  • Respond timely to international partner ad hoc claims, disputes, and inquiries
  • Work with large complex data sets and applicable business logic to make informed revenue budget business recommendations and decisions
  • Co-ordinate the international partner claims, disputes, and inquiries
  • Collaborate with other teams on related activities and projects, including Technology, Finance, Legal, Rights
  • Management, License Management Operations, Distribution Operations, and Customer Services
  • Improve methodologies, standards and best practices around the processing and collection of international royalties
  • Collaborate with the Data Mining team to define data initiatives that can maximize the flow of international royalties exchanged
  • Track operational metrics related to international royalty processing

Required Knowledge, Skills, Abilities (KSAs)
  • Understanding of key concepts related to music repertoire ownership is highly desirable
  • Strong aptitude for working with computer systems – exceptional Excel skills required
  • Positive relationship building skills
  • Attention to detail and highly organized
  • Professional writing and verbal communications
  • Proven solid analytical and problem-solving skills
  • Able to synthesize complex documentation for relevant facts to apply to collection strategies
  • Able to excel in an agile, collaborative, dynamic and fast-paced environment
  • Able to quickly gain proficiency with unfamiliar systems and processes
  • Able to multi-task and manage multiple high priority projects
  • Ability to work with people at all organizational levels
  • Exposure to analytics and data mining methods is a plus
  • Flexible attitude to work and prepared to go the ‘extra mile’ to achieve tasks, objectives and targets
  • Strong independent work ethic and team player
  • Bilingual in Spanish or another language is a plus

Required Education, Certifications/ Licenses, Related Experience
  • A minimum of 3 years work experience in rights or data management, music industry experience working and with repertoire or neighboring rights preferred
  • An advanced education degree in computer science, data, management, or related field preferred (or related experience).
  • In lieu of degree, a total number of 5 years work experience in related field will meet the education and related experience requirements listed above

ADA Specifications
  • This position requires the ability to remain in a stationary position (standing and/or seated) all the time.
  • This position requires the ability to spend all of the time viewing computer monitors.
  • The person in this position must be able to identify and distinguish between colors less than half the time.

Travel Requirements:

This position has less than 25% travel

Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

DEI Statement

At SoundExchange, we empower creators and help share the future of music. One way we do this is by respecting our team members’ diverse voices, varied perspectives, and distinct backgrounds. We are intentional in creating an inclusive culture where we recognize that equity is greater than equality and all employees have the opportunities and support needed to thrive.

We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued and are part of how we innovate, create, and deliver experiences to the creators we champion.


SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability.

We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation, please email

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