SoundExchange – Associate Director, Artist & Industry Relations (US)

Title: Associate Director, Artist & Industry Relations

Department: Marketing and Industry Relations

Job Location: Miami, FL

Reports To: VP, Artist & Industry Relations

Supervisory Role: No

FLSA Status: Exempt

Position Summary

This role is responsible for establishing, maintaining, and building key artist, management, performer, and content owner relationships. This individual will also develop outreach programs intended to raise the profile and engagement for SoundExchange.

Additionally, this role will be responsible for building and maintaining the SoundExchange presence within the Miami region, throughout the US, and Latin America.

Essential Functions
  • Establish and nurture key relationships between SoundExchange and the music, entertainment, and technology community in the primarily focused on the Latin market, both in the US and Latin America while also supporting other music genres including urban and pop.
  • Research and connect with artists and labels to encourage them to register and become members of SoundExchange using various methods, in support of our goal to maximize royalty payouts to our creator community.
  • Lead the development / initiation/execution of programs and SoundExchange franchises (i.e. music performance series, workshop sessions, content plays etc.) that enhance SoundExchange’s position in the entertainment and tech space as a leading voice and advocate for the performing artist, content owner & emerging tools for creators.
  • Act as department main point of contact for artist franchise strategy, content collection and distribution on SX marketing platforms.
  • Project management of talent related engagement for all events & sponsorships.
  • Establish strategic alliances with entertainment and brand partners as well as artist-based communities and organizations for the sole purpose of (a) driving positive awareness, engagement and (b) maximizing creator & rights owner royalty collection.
  • Secure artist talent and/or entertainment industry executives for identified SoundExchange programs/initiatives as well as conference, showcase, festival and press participation.
  • Represent the company at identified industry events and conferences, participating in panel discussions and/or key speaking engagements in order to further educate the industry at large.
  • Track the daily outreach efforts and resolutions as it relates to artists, performers, and content owners who are owed royalties.
  • Respond to telephone and written inquiries related to SoundExchange registration, membership, payment, and general information.
  • Identify and arrange for Executive Team meetings and activities in major markets including Miami and New York but others as necessary and appropriate.
  • Act as brand ambassador and global advocate on behalf of SoundExchange.
  • Organize and execute in-market industry events, bringing together industry players to discuss SoundExchange, music industry trends, company synergies, and possible partnerships.
  • Work with the Customer Services team to help facilitate and expedite account updates, proper registration, and recording claims.
  • Communicate with creators and/or management to secure assets (press pics, bio, etc.) for marketing franchises and communications needs.

Required Knowledge, Skills, Abilities (KSAs)
  • Significant contact base and well-established relationships in the field of recorded music entertainment including artists, management and executive level (independent and major) talent in Latin music and beyond.
  • Bilingual (English and Spanish)
  • Profound familiarity and passion for the historical and contemporary landscape of the Latin genre along with knowledge of Hip hop, R&B and pop.
  • Demonstrated expertise in overseeing entertainment relations including talent-based events and initiatives on a regional scale.
  • Ability to multi-task in a high-pressured environment, work autonomusly and take a proactive approach to achieve specific objectives, consistently delivering assigned tasks within set timelines.
  • Able to create and deliver impactful presentations (poerpoint etc) and represent SoundExchange on panels and at conferences.
  • A proven ability to work independently, in a pro-active fashion, to accomplish targeted goals and complete assigned tasks in a timely manner from the ground up.
  • A proven ability to interact with senior level executives.
  • Working knowledge of the digital and music tech space.
  • Experience with Salesforce required.

Required Education, Certifications/ Licenses, Related Experience
  • Bachelor’s degree or equivalent work experience.
  • 10 years of experience in a music talent focused role at a recognized and established entertainment entity.

Travel Requirements
  • This position requires overnight domestic travel approximately 25% of the time.


The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

DEI Statement

At SoundExchange, we empower creators and help share the future of music. One way we do this is by respecting our team members’ diverse voices, varied perspectives, and distinct backgrounds.

We are intentional in creating an inclusive culture where we recognize that equity is greater than equality and all employees have the opportunities and support needed to thrive.

We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued and are part of how we innovate, create, and deliver experiences to the creators we champion.


SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability.

We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation, please email

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