Secretly Distribution – Digital Operations Coordinator (UK, US)

Title: Digital Operations Coordinator
Status Full-time
Hours: 40/week, Monday – Friday, 9am-6pm
Location: London, UK, Bloomington, IN, or Brooklyn, NY
Reports to: Senior Manager, Digital Operations

Company Summary

Secretly Distribution is a curated distribution company working globally with premiere independent labels and artists. We are headquartered in Bloomington, IN, with offices in Brooklyn, Chicago, London and Los Angeles and additional staff in Paris, Berlin, Amsterdam and beyond.

We work every day to support great art with transparency, creativity, expertise and hard work.

Position Summary

As a result of recent expansion, Secretly Distribution is seeking a Digital Operations Coordinator to join our rapidly expanding global Digital Operations team.

This role, situated in our London, Bloomington, or New York office, will primarily entail delivery of digital releases to Digital Service Providers (DSPs), while also handling rights management tasks. Your responsibilities will include resolving delivery issues and cultivating operational relationships with key DSP partners.

Proficiency in digital music metadata, digital supply chain and rights management is essential.

  • Collaborate with the Senior Manager of Digital Operations to ensure all frontline audio products are set up in accordance with DSP specifications
  • Set up timed releases, instant grats, and carry out metadata/rights updates as required
  • Support all aspects of video monetization services, including communication with labels regarding monetization inquiries, meticulous management of assets, claims, and policies, and ensuring proper administration of rights within YouTube’s CMS and Facebook Rights Manager
  • Support the migration of back catalogue of newly acquired distributed content
  • Assist labels in managing infringement claims and promptly initiate takedowns of unauthorized content from DSPs
  • Provide day-to-day support to labels, handling email queries, and supporting training needs
  • Collaborate with the Digital Operations team, providing input and feedback on internal tools and workflow improvements

The Ideal Candidate Demonstrates
  • At least 1 year of experience working in digital content operations, digital supply chain, or a similar role at a music label or content distributor
  • Experience managing video content is favorable
  • Meticulous attention to detail and excellent verbal and written communication skills
  • Exceptional knowledge of DSPs, content distribution, and a hands-on approach to interacting with distribution technology, such as XML & DDEX, and CRM systems
  • Working knowledge of YouTube CMS is highly desirable

SG Services, Inc. Benefits (US)
  • Paid holidays including end of the year closure
  • Paid Time Off policy
  • 401K with corporate matching
  • 12 weeks for parental leave after birth or adoption paid at 100% of salary
  • Volunteer Hours Matching Policy
  • Employee Assistance Program
  • Health insurance

BWSCD Benefits (UK)
  • Holidays
  • Pension contributions
  • End of Year Closure Holiday
  • Parental Leave
  • Volunteer Hours Matching Policy
  • Employee Assistance Program
  • UK Bank Holidays
  • Cycle to Work Scheme

Salary Ranges:

  • London: £27,000
  • New York: $55,250
  • Bloomington: $42,500

Application Link

All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, age, race, creed, color, religion, sex, marital status, affectional or sexual orientation, gender identity or expression, ancestry, nationality, or national origin.

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