We have an exciting opportunity for a Publisher Relationship Manager to join us on a permanent basis. The role will start at our London Bridge Hub and remotely, with the opportunity to work at our Streatham office if desired as we move to a hybrid model of working.
PRS for Music has been at the heart of the music business since 1914, representing our membership of 150,000 songwriters, composers, and publishers. We pay royalties to our members when their musical works are performed, broadcast, streamed, or used in film and TV. We also work on impacting the music industry through collaborations, digital developments, influencing legislation and supporting new musical talent for the future.
About the Role
You will maintain and manage the day-to-day commercial relationships with our key publishers. The key activities involve acting as an escalation point when required, problem solving, generating and delivering distribution analysis and aiding the resolution of complex service requests on any area of PRS for Music business.
- Manage a tailored account management program for allocated publisher ensuring individual company needs are met
- Work with the Insight & Policy team to provide pre and post distribution insight, market share and trend data
- Resolve complex queries and aid the resolution of those owned by Membership staff
- Identify training and knowledge development requirements within publisher and PRS for Music staff and arrange for the appropriate training to be delivered
- Take ownership of service requests from end to end and manage to ensure excellent customer service, whilst taking remedial actions to ensure issues do not reoccur
- Gather information on each member to ensure an up-to-date account profile is available for reference for senior managers
- Provide a monthly report of key service-related activity in relation to accounts under your control
- Arrange and attend member meetings to provide support around PRS for Music processes and policies
- Represent PRS for Music at industry events where appropriate
The successful candidate will be highly organised with exceptional administrative skills. You will:
- Demonstrable experience of PRS for Music business or related industry
- Experience in managing high profile accounts
- Experience in working with and managing expectations of stakeholders at all levels (internal and external)
- An understanding of the workings of Digital Rights would be advantageous
We have worked hard at PRS for Music to create a culture where each colleague can bring their true selves to work and thrive.
We want you to have the work/life balance you need, so our flexible working approach covers both location and hours. You can work with your manager to find the hours that work best for you, as long as you are available for meetings when needed.
We love music and host events so we can socialise as a team and share our passion. From our legendary Christmas Gig and PRS Presents to quizzes, drag queen bingo, comedy nights and team socials. Wellbeing is high on our agenda with a full programme of events, webinars, and initiatives, plus a team of Mental Health First Aiders to ensure we are happy, healthy and engaged.
Does this sound like you? If so, we would love to hear from you – apply now and send your CV & Covering Letter to [email protected] as soon as possible.
Covid-19 Recruitment Statement
PRS For Music is continuing to follow the Government recommendation in light of COVID -19 to ensure the safety and wellbeing of our staff, members and candidates.
Our focus is to provide our members with the best service and support, and therefore we remain focused on our resourcing strategy and continue to encourage applications for advertised roles.
We are transitioning back to a hybrid model of working across the organisation including in our recruitment process. Whilst our first stage interviews will take place remotely, we want you to experience the culture and working environment at PRS for Music. Therefore, once opened, our new Central London Hub, based in London Bridge will be used for second stage interviews.
We are committed to only recruit for vacancies that are essential to the livelihood and continued service to our members.
Please note: That due to the high volume of applications we receive, we are unable to give feedback to all candidates at shortlisting stage. If you have not heard from us within 6 weeks of your application, please assume you have been unsuccessful.