[PIAS] – Front of House Receptionist (UK)

Role: Front of House Receptionist

Reporting to: Office Manager

Direct Reports: 0

Location: London

What we do

[PIAS] champions and supports the best independent music in the world across our unrivalled international network. Established in 1982, we operate 16 global offices – all leveraging local relationships to influence local gatekeepers.

Our collective Mission
  • To be at the very heart of the independent music ecosystem
  • To relentlessly and passionately discover, promote, market, sell and distribute the music of independent labels and artists.
  • To spread the music we champion with passion, integrity and care. To help it encounter audiences and success.
  • To constantly challenge ourselves to improve.

What you’ll be doing

You will play a key role in the day to day operation of our London office and provide vital support to all areas of the business. You will also act as a brand ambassador for the business and interact with customers and colleagues at all levels daily. This is a busy front of house role so exceptional organisational skills are essential.

Key Deliverables

You will be responsible for delivering an efficient and professional Front of House Reception service for [PIAS] in addition to providing general administrative support.

Key responsibilities will include:

  • Meeting and greeting visitors.
  • Being the first point of contact for telephone enquiries and making sure calls are answered promptly and professionally.
  • Ensuring the reception area is always well presented.
  • Act as key holder and open and close the office daily.
  • Booking couriers and taxis.
  • Arranging UPS shipments and returns.
  • Signing and logging all deliveries.
  • Handling in and outgoing post.
  • Booking travel & accommodation.
  • Monitoring all stationery stock.
  • Booking meeting rooms.
  • Arranging lunch and refreshments when required.
  • Organizing events alongside the Office Manager.
  • Take control and produce ideas around social activities.
  • Providing general ad-hoc administration assistance to other departments.

Skills and Experience
  • Receptionist/customer facing experience within a similar environment.
  • You will have a genuine passion for what you do, and bags of personality combined. with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues.
  • Good spoken and written communication skills.
  • Ability to stay calm under pressure.
  • Excellent organizational skills with the ability to problem solve.
  • Good understanding of Microsoft Office (Outlook, Excel & Word).
  • Enthusiasm and keenness to learn.

Personal attributes
  • Gravitas and integrity
  • Takes initiative and capitalizes on opportunity
  • Works to build up credibility and rapport at all levels of the business.
  • Takes personal accountability for achieving individual goals
  • Adaptable within a dynamic, changing environment
  • Organised, efficient and effective
  • Languages would be real advantage

[PIAS] is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favorably on grounds of their sex, race, disability, sexual orientation, religion, belief or age.

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