Ochre – Customer Support Administrator (UK)

Ochre is a D2C retail technology company helping music companies run their direct-to-consumer operations. We are the engine behind the direct-to-consumer offerings of many leading artists, record labels and label services companies.

Working within our Operations Team the Customer Support Administrator is responsible for handling inbound customer queries and issues. This is an essential part of the relationship between our clients and their customers.

The Customer Support Assistant’s role is not just to solve an individual customer problem, but to find the root of the issue and help to solve that. As well as working collaboratively with other members of the operations team, you will liaise with other areas of the business to find solutions to customers’ problems and report issues.

Once established in the customer service role, there is a natural progression to working on various operational tasks such as store-building, logistical tasks, supporting marketing campaigns, and responding to client requests alongside the daily customer support work.

Candidates should be able to demonstrate
  • High level of literacy and numeracy
  • Exceptional attention to detail
  • Excellent IT skills
  • An understanding of the customer experience using our services and the products on sale.
  • The ability to organise their work, prioritise tasks and communicate that prioritisation to the wider team

Ideal candidates would also have
  • Prior experience in a customer support role
  • Experience working within e-commerce or retail
  • Experience working to KPIs and creating and monitoring metrics to continuously improve our customer service.

Some more about Ochre

Ochre is a retail services company helping labels, artists, distributors and brands to run their direct to consumer operations. We work with labels and brands including Warp Records, Ninja Tune, Partisan Records, Resident Advisor, Anjuna and many, many more. Check out some recent highlights.

We are a creative company focused on providing our clients and their customers with the technology and the best possible service. As we expand and develop new services and products we want people in all areas of our businesses who are skilled and passionate about what they do and love music, technology, art and culture. Our offices are shared with our sister companies, Warp Records and Bleep.com making it a creative, engaging and dynamic environment.

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