JOB TITLE: GENERAL MANAGER
COMPANY: NOTTING HILL ARTS CLUB
LOCATION: LONDON, NOTTING HILL
SALARY: DEPENDENT ON EXPERIENCE
The Headlines
We’re looking for a confident, committed, and proactive General Manager to join our busy team at this fantastic venue. The ideal candidate will have previous experience of venue operations, live music bookings and private hire, staff management, back-office admin and will be a Personal Licence Holder.
The Company
The Notting Hill Arts Club’s iconic doors first opened in 1997, driven by a passion for music, art and culture. Our mission was to provide a safe space where creative people could immerse themselves in the cutting edge of music and art. Over the next 25 years, those same values have remained crucial to our identity. Now more than ever the Notting Hill Arts Club is a hub of creative activity, built on those same three pillars of music, art and culture.
The stars of tomorrow launch their careers here. Established talents come here for intimate live performances. Talented young jazz musicians jam here as part of our regular weekend programme. And that famous atmosphere lives on and on.
Partner businesses are Relentless Records and Notting Hill Academy of Music
The Job
The successful candidate will be responsible for:
- Overseeing operations that lead to both the financial success of, and an excellent reputation for, the venue.
- Ensuring compliance with licensing regulations and health and safety standards.
- Setting and maintaining excellence in standards within the venue and ensuring a high level of customer satisfaction.
- A deep understanding of the venues vision for the future, organising and implementing plans to achieve these goals.
- Building rapport and standing within the local community.
- DPS of Notting Hill Arts Club.
- Overseeing both Notting Hill Arts Club music venue and coffee hatch.
Day to day duties will include but are not limited to
- Managing finances efficiently and effectively, including ensuring all invoices and payments are managed in collaboration with the venue’s accountant, meeting sales and profitability targets, and managing and meeting budgets.
- People management duties including organising rotas and weekly staff payroll, staff training and development, recruitment, and creating a safe and positive work environment.
- Back office and administrative duties, such as maintaining staff files, legal responsibilities such as CCTV records, Incident Records, Health and safety records, staff training records and risk assessments.
- Overseeing and managing suppliers effectively and efficiently.
- Ensuring the venues utilities and insurances are in order.
- Maintenance within the venue.
- Handling customer feedback and resolving any issues or complaints.
- Overseeing the organisation and promotion of events and other entertainment activities through marketing and promotional strategies.
- Responsible for people management of the Marketing Manager, Booking Co-ordinator, Duty Manager, and bar / coffee shop staff.
The Person
The successful candidate will have:
- Previous proven music venue management experience or experience of working at GM level for a venue.
- Previous people management and recruitment experience in a hospitality environment.
- Be a Personal Licence Holder (essential)
- Some previous experience of working in a private hire environment (desirable).
- Culturally aware and engaged.
- Previous proven commercial success in a similar environment.
- Excellent organisational skills and attention to detail.
- Strong communication skills (verbal, written and listening).
- Excellent relationship building skills.
- Focus on delivering excellent service at all times.
- An active problem solver and logical thinker.
- Strong time and project management skills.
- Confident, enthusiastic, proactive and positive.
- Be a hands on team player.
- A professional and diplomatic approach.
- An articulate individual with a flexible approach.
- Be solutions orientated with a pragmatic approach.
- Ability to deal with confidential information sensitively.
- The ability and flexibility to work late nights where required.
How to Apply
Please send your CV to hello@biypeople.co.uk no later than Tuesday 16th July 2024, with “General Manager, NHAC” in the subject line. Please be patient with us when waiting for a response, we’re a small team, so will reply as soon as we can 🙂
Diversity and Inclusion Matters to us
Notting Hill Arts Club is an equal opportunities employer, committed to diversity, inclusion and equality.