Merlin – Member Services and Operations Manager (US)

Merlin US is seeking an experienced and enthusiastic Member Services and Operations Manager to assist our North and South American based members in optimizing all aspects of their Merlin membership.

The position, based in New York City, will report to Merlin’s US General Manager and Merlin’s Director, Global Member Services, and work closely with Merlin’s Head of Member Operations and Member Services Manager (UK).

The role will involve working with existing and new members and DSPs, as well as coordinating closely with other departments within Merlin.

Merlin has experienced remarkable growth since its inception and is currently expanding its team.

This is an opportunity for someone fluent in Spanish and English (Portuguese is advantageous) with excellent people skills to work with a broad cross-section of the global independent recorded music industry, in a supportive working environment that demands technical excellence.

The successful candidate will be a motivated and proven self-starter, with a demonstrated ability to work independently and be confident in resolving queries from music labels and distributors on a global basis.

Excellent verbal and written communication skills and a strong knowledge of the digital music industry are essential and established relationships and an understanding of the independent music sector (particularly within the LATAM community) would be advantageous.

You’ll find the full job description here.

How to apply

Please send resume and cover letter with salary requirements to

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