Reporting to the Group Account Director
In a nutshell…
/ As a people person, you have a keen sense of emotional intelligence and can communicate with anyone from the most junior to the most senior members of an organization with ease. You drive projects forward understanding the role of various stakeholders and know what resources to pull-in to achieve a certain outcome. You partner with various departments within our organization (business development, brand development, creative and senior leadership) and beyond our organization (agency, client and research partners, vendors and contractors) to strategically define the sound of our clients and manage projects from kick-off through integration. Your day-to-day responsibilities will be focused on creating trusting and long-lasting client relationships, offering a strategic lens to creative development, providing internal and external project management and identifying new business opportunities. This position will work out of the New York City office.
You will be a key member of, and collaborator with, the Client Services Department (CX) and you will report to the Group Account Director.
About MMM and our commitment to anti-racism
/ Born from entertainment, Made Music Studio serves all audiences by creating iconic and enduring music and sound. We make commercial art that’s culturally connected. And as a company and individuals, we value respect, belonging and mutual trust.
/ It is a fact that people of color and other marginalized groups are underrepresented in our industry including at MMS. We are committed to being an anti-racist company that disrupts, dismantles and demands more of individuals, institutions and ourselves. As a part of this commitment, our hiring framework seeks untraditional talent not defined by education level or corporate experience, but by life experience, track record, and skill.
About The Client Services Department (Cx)
/ The Client Experience team takes pride in leading MMS client projects from kick-off through successful delivery and implementation. This involves engaging stakeholders (internal, client and partner), building trusting relationships, understanding and anticipating needs and proactively handling all project communications, planning and logistics to consistently exceed our clients’ expectations. We champion our clients, partners and internal teams and guide the process with the goal of creating long-lasting work that clients and audiences love.
Your Core Responsibilities…
Sonic Brand Strategy Leader
/ Through strategic partnership with the Creative team, ensure each project successfully demonstrates the value of our work, improves the customer experience and delivers on key brand metrics. Actively participate in internal brainstorming sessions to bring the best possible ideas to Made Music clients.
Day-to-Day CX Operations Leader
/ Support and advise on the day-to-day operations of the Client Experience team and its active projects – including all necessary account management, project management, strategy development, research support + relevant creative services support. Lead development of all decks, timelines, briefs and project planning documents for assigned projects.
Client + Partner Relationship Leader
/ Manage client and partner relationships daily and over time, whether it be inputting on client strategy, managing deliverables and timing expectations, reviewing creative and guiding decision making, or coordinating production to meet client deadlines. Present to clients and partners during key meetings.
/ Maintain existing client and partner relationships by keeping in touch on their suite of sonic elements and/or needs and how we can work together.
Inside Sales Development
/ Surface opportunities with existing clients where sound can add value to the customer experience. Lead business development on these opportunities from anticipation of client need through project sign-off and completion.
Client Reporting & Support
/ General office and client support, including calendar management and working with client/partner admins to set meetings. Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise.
Team Mentorship & Support
/ Proactively look for opportunities to share knowledge and support the continued learning and growth of team members, with special attention to junior CX colleagues.
/ 4-6 years of work experience with a background in a creative industry preferred (writing, advertising, agencies, performing arts, PR, media…surprise us)
/ Excellent communication skills. Able to problem solve with colleagues, clients and partners alike.
/ Passion in music, business strategy, building relationships and big ideas
/ $75,000 – $85,000
Perks and Benefits
/ This is a full-time position based out of the NYC office. While we are working mostly remotely, expect to commute into our office in the Financial District for collaborative hours about once a week.
/ 28 PTO days (along with bonus incentives to use your PTO days) and 5 sick days, no matter your experience level or seniority.
/ We cover 50% of your (and your spouse’s/domestic partner’s, if needed) medical, vision and dental plans.
/ We provide a 401(k) plan with a 3% company contribution after one year of service.
/ 12 weeks of fully paid parental leave (subsidized by Paid Family Leave).
/ We provide our staff with a professional development budget to be used for their continued learning.
/ We encourage everyone to participate in our ‘10% time’ program which allows our staff to work on areas outside of their traditional duties.
/ We offer annual reviews and 6-month check-ins where promotions, raises and merit bonuses are discussed.
/ Made Music Studio is a 100% vaccinated team. Employees are required to be fully vaccinated for COVID-19 unless they have a medical exemption. If they are eligible, a booster is also required.
/ We provide a welcoming and accepting environment to all.
/ All applicants must be authorized to work in the U.S. MMS is unable to sponsor immigration or work visas.
We’d love to meet you, if you’re interested! Email Denes Kane at [email protected] and we will get back to you. Please note that due to the large amount of applications, we will only respond to those who are selected for an interview.