Music Account Manager
Levellr is a fast-growing early-stage startup in the UK. We provide software and services to music labels, artists, podcasters and brands to help them launch, grow, manage and monetize communities on platforms like Discord and Telegram. Our three-pillar approach gives our customers everything they need for their community to thrive: (a) community management software, (b) community strategy, and (c) community moderation
We’re hiring a Music Account Manager to join us as we build our company, team, and product.
This is a unique opportunity to join a fast-growing startup just as we begin our expansion. Over the next few years, we’ll be working together to build the fundamentals of our product, culture, and business. We’ll be launching new products, growing our team, and building a long-term growth engine.
Over the last quarter, we have experienced exponential growth in client uptake. We’re looking for a self-starting, highly creative and personable Music Account Manager to oversee key music customer relationships and to work closely with both the Music Lead and Community team at Levellr.
You’ll deliver thriving communities for a stream of clients across the music vertical. We’re working with some of the largest labels & artists globally including Warner Music Group, Universal Music Group, Fred again.., Maisie Peters, Charli XCX, Leigh-Anne Pinnock and Mahalia.
As Levellr’s Music Account Manager, you will focus on managing and overseeing a portfolio of music customers, supporting and advising clients on how to build healthy & thriving communities for their artists, reviewing and bringing a music-focused spin to our client community reports, nurturing existing relationships, and working closely with the Music Lead to ensure client satisfaction, engagement, and success.
We welcome self-starting, fast-learning, talented people who want to start and contribute to unique projects where collaboration and responding to market feedback are key.
Start date: March 2023 onwards
Type of contract: Full-time
Location: Hybrid remote role, with an expectation to spend a couple of days a week in the office (Soho Works, White City) or with our customers in Central London.
Who we are looking for
We’re looking for a Music Account Manager, who is passionate about brainstorming and conceptualising creative ideas, and hyper-connected fan experiences within the digital space, with an exceptional understanding of the music industry, artist campaigns and the digital landscape.
Working closely with the Music Lead and Head of Community, you will be focused on maintaining close relationships and communication with labels, managers and their marketing teams to become an integral component of each artist’s project and their core team.
You will be tasked with delivering highly engaging ideas and suggestions to all of Levellr’s Music communities with a focus on how to architect, grow and evolve personalized artist communities and the ultimate superfan club/unique superfan destinations in order to drive their goals, objectives and overall success.
You’ll have a good base level understanding of community messaging apps like Discord and Telegram, and you’ll be someone who is excited and willing to learn about new tools and technologies in order to elevate artist campaigns. You thrive in a fast-changing environment and aren’t afraid to figure stuff out as you go.
You’ll enjoy working collaboratively as a team, checking in regularly with our Head of Community and Community Managers to build thriving and engaging communities for artists.
You’ll feel confident and comfortable discussing creative ideas with clients, sharing best-in-class case studies, writing up concepts and working with the community team to execute them with quality.
You’ll feed directly into our Music Lead, helping her manage and nurture key existing client accounts, onboard new music clients, and ensure their needs are delivered.
You’ll also be responsible for helping us drive customer retention by ensuring they receive engaging community health checkups, adding personalised suggestions with your music industry cap on.
You’ll enjoy working closely with product teams to implement your customer learnings into the rest of the business. You’ll play a key role in driving the direction of our product roadmap by being customer-focused, gathering feedback and insights from clients and feeding that back into the product team and Music Lead.
We’re looking for
- 4+ years of experience in the music industry
- Experience in product management and/or digital marketing
- Experience working as part of an artists team
- Experience growing existing client relationships
- Experience with customer support & service
- Proven ability to create engagement artist campaigns
- Self-motivated, proactive, independent working style
- Entrepreneur at heart, not scared to fail trying, to push the boundaries and favours action!
It’s important to us that you can spend some time together with the team each week and occasionally work together on our customers’ communities, so we’re looking for someone who is based in the UK, close to London.
Who we are
Levellr is run by two co-founders, Tom (CEO) and Ben (CTO), who have experience working at start-ups (MyCujoo, Caster Level) and big companies (YouTube, Eleven Sports). We’ve been working on the business since early 2021.
We’re backed by an advisory board who have 5 successful exits between them. We’ve built a product that is growing revenue by 20%+ per month, and currently making waves in the music & creator industry, and now we’re beginning to grow our team.
This is not your typical corporate role. Nor is this a funding-fueled hype machine without a real product that fixes real problems. We’re an early-stage startup charting our own course and building a company that we would love to work for.
- We work remotely. You’ll see us in calls from London coworking spaces, suburban home offices, and the occasional Airbnb.
- We work flexibly. We work around school runs, workouts at the gym, meals with the kids, and the occasional random day off for day trips or long weekends.
- We get stuff done. We have a bias for action, and we love creating value from nothing but our code and our conversations.
- We thrive in uncertainty. We listen to market feedback as we iterate continuously to build products our customers love.
- We avoid hierarchy. We do the right thing without needing anyone to chase us or watch over our shoulders.
- We aim for balance. We work to build a business that will give our teams (and their families!) balanced and happy lives for many years to come.
We value autonomy, independence, transparency, and trust. We always do the right thing for the team and the business, even if it costs us. We give each other radically honest feedback and challenge assumptions.
We know that people need independence and freedom to thrive, but we also know that we need to work together as a team to make the biggest impact.
To be super clear, let’s turn this around: you won’t be happy with us if you expect to be told exactly what to do, prefer well-documented processes and well-defined roadmaps, or dislike change. You won’t be happy with us if you prefer to work alone, dislike feedback, or want to stick rigidly to a set of responsibilities.
We’re in a fast changing market, and we need to change fast with it. But we promise to work together continuously and systematically on finding the right path for everyone!
We are an equal opportunity employer and we aim to build a diverse team. We do not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We’re open and inclusive, and it’s important to us that you are too.
Because we are a remote first company, benefits will vary based on where you live. We take the health and well-being of our teammates seriously. Just tell us what you need to be happy and successful, and we’ll try our best to accommodate.
- 5 weeks holiday allowance (plus public holidays)
- Co-working space access (Soho Works —> locations across London and US)
- Hybrid remote & flexible working hours
- Equal maternity and paternity benefits
- Stock option plan