[Integral] – D2C Co-ordinator (UK)

Job Description – D2C Co-ordinator

Role: D2C Co-ordinator
Reporting to: D2C Manager
Direct Reports: None
Location London with the option of Working from Home (WFH) on a number of days each week

What we do

[Integral] is the distribution and services division of [PIAS]. It operates on a global basis with offices and teams around the world. [PIAS] champions and supports the best independent music in the world across our unrivalled international network. Established in 1982, we operate 16 global offices – all leveraging local relationships to influence local gatekeepers.

Our Mission
  • To be at the very heart of the independent music ecosystem
  • To relentlessly and passionately discover, promote, market, sell and distribute the music of independent labels and artists.
  • To spread the music we champion with passion, integrity and care. To help it encounter audiences and success.
  • To constantly challenge ourselves to improve.
What you’ll be doing  
  • Supporting the D2C Manager and other members of the D2C and marketing teams 
  • Setting up new D2C stores on the [Integral] D2C platform
  • Setting up products on the [Integral] D2C platform
  • Liaison with the Product & Marketing Managers on all D2C activity
  • Liaison with third party D2C platform partner & customer service team
  • D2C Stock Management
  • General day to day admin 
Key Deliverables 
  • Day to day operations management of the D2C stores, ensuring products are set up, listed, images sourced, prices correct, and products are kept in stock to maximise sales potential
  • Setting up and launching new D2C stores and campaigns in a timely manner to ensure stores are fully set up in time for launch
  • Ensure that stock is in the right place at the right time and ensure products are delivered to our distribution warehouse partners in a timely fashion (following best practice at all times)
  • Liaison with artist management teams to provide expert d2c and campaign service
  • Identifying sales opportunities to present to labels/campaign managers/management/artists
  • Attend regular meetings with the labels/managers/colleagues as required
  • Reporting on sales to relevant stakeholders
Skills and Experience 
  • Experience of using e-commerce platforms
  • Previous proven sales experience with a strong understanding of all aspects of e-commerce, including operations and reporting 
  • Creative design skills using photoshop or similar tools
  • Web design skills (CSS and Java) would be beneficial
  • Working knowledge of Google Analytics
  • Working knowledge of Mailchimp or similar email marketing platform
  • Knowledge of the digital and social media landscape
  • Working knowledge of Microsoft Office including Word, Excel etc
Personal attributes
  • Gravitas and integrity
  • Takes initiative and capitalizes on opportunity
  • Adaptable within a dynamic, changing environment
  • Works to build up credibility and rapport at all levels of the business.
  • Takes personal accountability for achieving individual and shared goals
  • Organised, efficient and effective
  • Passionate about music with an interest in and understanding of the wider music industry being an ideal requirement
  • International in outlook and an enthusiasm to build skills, experience and learn 
  • Languages (eg. French) would be an advantage 
What do we offer:
  • Group Personal Pension Plan
  • Great working environment – passion and love for music runs in our DNA
  • Financial Planning drop ins with our Company Financial Advisor
  • 25 days annual leave
  • Hybrid working model 
  • Summer Fridays
  • Group Life Assurance
  • Season Ticket Loans Interest Free
  • Eyecare vouchers
  • Monthly stock out 
  • Free gig tickets and staff socials
  • Perkbox Employee Reward Scheme
  • Cycle to work Scheme
  • Enhanced family leave
  • A great team to work with

And much more!

[PIAS] is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age.


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