Ingrooves – Manager, Label Operations (UK)

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email

The A Side: A Day in The Life

The Label Operations Manager is a technical subject matter expert, guide, facilitator, coordinator and all-around force multiplier working closely with both external labels and internal teams to ensure successful content releases.

The Label Operations team handles operational needs throughout the content release process including pre-submission setup, distribution assistance, interfacing with DSPs post-release and generally helping labels and internal teams navigate the distribution process.

The B Side: Skills & Experience

Be Organised

  • Capture new questions and information for inclusion in Ingrooves’ core knowledge base
  • Work with label management team to coordinate priority release plans across teams as needed
  • Execute one-off distribution tasks while working closely with the supply chain team to understand the broader distribution process
  • Manage new user and label setup process

Be Analytical

  • Help interpret complex distribution system activity and release-level distribution status and history for labels and internal teams

Be Knowledgeable

  • Become an expert on Ingrooves operational systems, processes, and workflows
  • Develop a deep understanding of the Ingrooves metadata style guide and help labels and internal teams navigate complex metadata and asset requirements

Be Collaborative

  • Assist with new label onboarding and instill operational best practices across internal teams and external labels
  • Use Zendesk for most client and inter-team correspondence with a focus on maintaining support best practices and further improving them in cooperation with the support team
  • Serve as point of escalation for a wide array of operational inquiries and requests
  • Ensure that identified technical issues are escalated to appropriate technical teams
  • Interface with support and operations contacts at DSPs to cover day to day operational needs, including:
  • Accessing DSP content management systems to monitor content status
  • Direct inquiries into content statuses
  • Routine artist remap requests

Person Specification

  • Experience working in complex operational environments and software systems
  • Strong attention to detail and tireless drive to solve problems
  • Strong ability to follow through tasks and a desire to see even minor issues through to resolution
  • Passionate about music discovery and a fan of multiple genres of music with the ability to represent Ingrooves in the marketplace
  • Strong relationship building skills, creativity and resourcefulness in getting projects to the finish line
  • Excellent customer service and relationship-building capability — always with a professional demeanor
  • Articulate in written and oral communication
  • Ability to maintain multiple project timelines while being accountable and responsive
  • Experience with top digital music services interfaces, social media applications, and digital music best practices
  • Knowledge of audio, video and image formats a major plus
  • Experience on Slack, Google Suite, Confluence
  • Extensive knowledge and relationships in the independent music community a major plus
Bonus Tracks: Your Benefits
  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)
Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder’s specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.

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