Downtown Music Services – Client Services Coordinator: LATAM (CO/AR)

Downtown Music Services is a modern global music company committed to building a more equitable music industry. As the preferred partner for some of the world’s most beloved songwriters, storied music catalogs, and emerging artists at the forefront of pop culture, we offer bespoke distribution, publishing administration, creative marketing and finance solutions to entrepreneurial creators and their partners. Downtown Music Services is owned and operated by Downtown Music Holdings.

Downtown Music Services is searching for an Account Manager to help service and add value to artists, labels, and managers in our LATAM territories. This role is remote. Successful candidates will posses excellent communication skills, exemplary attention to detail and thrive with varied tasks from frequent high-profile artist releases.

Being in a new territory for DMS, this role combines some responsibilities of a typical DMS Account Manager with some responsibilities usually associated with our Operations Team. This role is key in onboarding and maintaining relationships with clients signed by our A&R Team, ingesting and distributing assets and metadata for digital distribution, and liaising with our Marketing Team to build pitches and find opportunities for new content.

This role will report directly to the head of Client Services, and have dotted-line responsibilities and input from our Director of Operations.

What you’ll do: 
  • Liaise with A&R team for proactive onboarding of new clients
  • Manage day-to-day relationships with key clients on an ongoing basis per client preference (text, calls, emails, etc.)
  • Work with our Content Operations team to ingest new content into our system
  • Manage digital catalog/ assets for select artists
  • Be able to download files, create metadata spreadsheets, and do quality control checks
  • Possess a firm understanding of the Apple Music Style Guide and strive to ensure all key account submissions adhere to its requirements
  • Proactively engage with key accounts to build relationships and add value to artist campaigns and strengthen retention
  • Assist with the coordination of promotional opportunities for new releases, including securing required assets and meeting all necessary deadlines as they arise
  • Actively engage with strategic projects and priorities that serve to increase visibility for DMS artists (whether individual or catalog-wide), maintain or earn a competitive advantage in the industry, and/or attract high profile clients to the Downtown family of brands
  • Assist and collaborate with other departments when needed
  • Flexibility in work hours – must be open to work non-standard schedule to attend trade shows, industry events, and to generally meet the needs of artist and their releases
  • Some travel may be required
You are / have: 
  • Based in Colombia or Argentina
  • Experience Required: Minimum 1 year of music industry experience (experience in one or more of the following environments preferred: streaming service, distributor, record label, artist management, music PR, booking agency)
  • Preferred skills:
    • Proficient in Mac / Microsoft Office programs, with some HTML/XML experience
    • Excellent communication skills, both in a B2B and B2C environment
    • Strong attention to detail, highly organized and extremely motivated
    • Ability to self-manage and multi-task workload in a fast-paced, high-volume environment
    • Proactive and positive approach with the ability initiate tasks and follow through to completion
    • Entrepreneurial spirit with a passion for building relationships
    • Outstanding analytical skills
    • Diligence in managing a range of clients with excellent follow-through
    • Robust and ongoing understanding of the music industry, including key trends affecting DMS as well as its digital partners
    • Proficiency in multiple languages a plus (French, Spanish)
    • Positive, level-headed attitude with excellent time and stress management
Why you want to work here: 
  • Ample opportunities to work with leaders and employees across multiple Downtown brands
  • Work​ ​in​ ​a​ ​collaborative environment​ ​full​ ​of​​ mission driven, innovative, and passionate people
  • Be part of an open, welcoming, and inclusive culture

Ensuring a diverse and inclusive workplace where we learn from each other is core to Downtown’s values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.

Related Music Business Jobs