Dice – Global Head of Account Management (US)

DICE is the world’s most-loved discovery and ticketing platform for live shows and live streams, delivering exclusive, high-quality entertainment to fans across the world.

We connect fans and creators with our technology, working closely with the best artists, promoters and venues in music and culture. Our partners include Avant Gardner in New York, Primavera Sound in Barcelona, and Pitchfork Festival in Paris.

DICE is a place for people who are ambitious, humble and talented. For those who want to learn at pace and have a true passion for music and culture. Our original HQ is in London, we are building a second HQ in New York, and we have teams in LA, Paris, Barcelona, Milan, Mumbai and Samara.

And now, we’re looking for a Global Head of Account Management to join the DICE team in New York.

THE ROLE AND TEAM

As the Global Head of Account Management, you’ll lead and drive growth for the global account management function at DICE, establishing what excellence looks like for promoter, venue and artist partnerships. You’ll be creating the playbooks, cementing best practices, and bedding in processes core to our long-term success.

You’ll be experienced at providing regular, accurate reports and forecasts to the senior leadership team. This will include detailed and insightful commentary on renewal and retention rates, account performance & happiness, forecasts and team KPIs.

Working cross-functionally with the wider operations team, product, marketing and new business teams, you will provide key support to our venue and promoter partnerships. You will lead the global AM teams relationships with major accounts, and will have objectives focused on service, engagement, and our growth targets.

WHAT YOU’LL DO
  • Drive partner revenue and retention
  • Oversee the successful delivery of outstanding experiences for all of our partners.
  • You’ll be responsible for strategic planning, engagement implementation & feature adoption
  • Work cross-functionally with our Music, Marketing, and the wider partner success teams to drive strategic growth
  • Actively champion the DICE story through thought leadership contributions
  • Work alongside the B2B Marketing team to drive client advocacy
  • Utilise knowledge of the DICE platform and industry best practices to provide superb consultative support
  • Lead, train and coach employees on existing and new account management procedures + policies
YOUR SKILLS & EXPERIENCE
  • Experienced leader in the ticketing industry
  • Proven experience in driving partner retention and relationships
  • Experience leading a global team to deliver to targets and drive YoY revenue growth
  • Successful track record of high renewal and retention rates, account performance & happiness scores
  • Comfortable with forecasting and setting clear objectives into deliverables that are clearly understood by others
  • A passion for building valued relationships with partners and managing the financial impact that partners make to the overall organisation
  • Strong organisational skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills, great attention to detail, and a resourceful attitude
  • Confident in pitching and negotiation
  • An analytical and results-focused mindset
  • Global / international experience is essential

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