Connect Music – Content Operations Specialist (US)

Connect Music is a music rights monetization company providing media asset management, digital distribution, and publishing administration for record labels, rightsholders, and artists.

The Content Operations Specialist will be a key part of our support and supply chain teams, establishing efficient practices for content ingestion/delivery and communication with client services teams, clients, and DSPs.

  • Work closely with client services team to communicate priorities and ensure timely delivery of releases
  • Manage catalog onboarding process with new clients for efficient ingestion in accordance with latest metadata standards
  • Provide training and updates to clients and client services team members and assist with ongoing client support priorities.
  • Develop internal processes to improve client experience and relations.
  • Coordinate with DSPs and key partners to establish direct integrations for clients.
  • Activate and maintain existing delivery targets with DSPs and other partners.
  • Review content/metadata standards and quality assurance with DSPs to maintain strong provider score cards.
  • Assess current practices, refine, and standardize delivery best practices to each digital partner, considering each partner’s unique requirements.
  • Communicate with digital partners and respond to inbound requests from Connect’s internal team and clients to ensure delivery and data reconciliation.
  • 2+ years in the music industry, preferably with a distributor or digital delivery platform
  • Solution oriented critical thinker, with excellent communication and organization skills
  • Self-sufficient and able to work independently, while effectively communicating progress with clients and colleagues
  • Familiarity with iTunes Connect, YouTube CMS, and other content management systems
  • Familiarity with DDEX ERN, XML and other metadata standards for sound recordings and compositions
  • Strong knowledge of DSP style guides and Spotify preferred partner program requirements
  • Proficient with macOS
  • YouTube Certified in Asset Monetization, Content Ownership, and YouTube Music
  • Understanding of the Music Entertainment Rights Licensing Independent Network membership & licenses
  • Existing network of contacts with management, labels and DSPs
  • Experience using Excel and Google Sheets
  • Experience using project management tools

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