Concord – Director, Income Tracking (US)


Headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin and Miami and staff in Toronto, Tokyo and Melbourne, Concord’s repertoire is licensed in virtually every country and territory worldwide.

The Global Income Tracking Department plays an integral role in maximizing revenue collections, while bringing to attention issues regarding the company’s revenue and internal processes that may have a direct impact on revenue collection and income processing.

As the Director, Income Tracking, you will oversee United States and Canada income tracking and revenue analysis initiatives for Concord’s Publishing division. In this role, you will be responsible for leading a team based in Nashville and will work closely with other departments to identify areas of lost and/or missing revenue as well as potential unexploited and undervalued revenue streams. They will direct efforts to maximize revenue and collect income, while bringing to attention any issues regarding the company’s revenue and internal processes that may have a direct impact on revenue collection and income processing.

As the Director, Income Tracking, you will lead efforts in identifying missed, unreported and incorrect royalty reporting from United States and Canada sources, researching and analyzing data to determine the extent of any unreporting/underreporting and coordinating efforts to recover lost and/or underreported revenue. In doing so, you’ll maintain a full and ongoing understanding of Concord’s end to end revenue and royalty processes for its Music Publishing division, including a keen understanding of contractual obligations, work registration and delivery processes, revenue collections, financial workflows, royalty cycles and distributions.

The position will serve as an essential point of contact within the company and will communicate sensitive and critical information as it pertains to departmental findings and initiatives to senior level and executive leadership and will ensure that regular reports concerning revenue earnings, trends and anomalies are distributed internally as required.

You will oversee regular department reviews of receipts from revenue sources and initiate/oversee desk audits as necessary, ensuring claims are resolved in timely manner. You’ll also be essential in the development of data initiatives within the income tracking department specifically, and Concord’s Publishing division as a whole.

What you’ll do:
  • Oversee Income Tracking team in territories of United States and Canada, aligning to overall business strategy when driving direction of the team, its projects and processes
  • Recruit, hire, develop and retain a team of high-performing professionals
  • Work under direction of senior and executive leadership to determine income tracking, desk audit and analytical initiatives
  • Oversee special projects as assigned, manage team members during all phases from planning and implementation, through execution, documentation and reporting of results
  • Provide support to copyright and business affairs departments to ensure proper and timely redirection of accounts, delivery of content and society registrations
  • Develop and maintain business relationships at Performing Rights Societies and Mechanical Rights Societies, functioning as a point person of contact on behalf of Concord
  • Develop ongoing processes and procedures to monitor and analyze revenue for Concord’s Publishing repertoire in the territories of United States and Canada
  • Oversee desk audit projects and formal royalty review assignments;Support and guide settlement negotiations on delinquent accounts and indebted royaltors
  • Oversee claiming processes for class action and other industry negotiated settlements
  • Oversee allocations of settlement monies; andProvide ad hoc support to other departments and senior management when necessary.
What you need to succeed:
  • Have an extensive and in-depth background in Music Publishing, with advance knowledge and understanding of Copyright, Licensing and Royalty functions and documented experience with recovering unreported and underreported income
  • Possess excellent negotiation, interpersonal, verbal and written communication skills and proven ability to develop relationships across diverse teams (including legal, copyright, licensing and royalty resources)
  • Familiarity with database/BI software (SQL, Alteryx, Power BI and others)
  • Exhibit expert personal computer skills including Microsoft Word, Excel, Publisher and PowerPointUnderstanding of Counterpoint/Vistex products (iMaestro, Music Maestro)
  • Strong knowledge of data visualization tools and ability to direct creation of visualizations that effectively convey complex results and valuable insights
  • Ability to navigate ambiguity and manage competing priorities
  • Possess excellent coaching and mentoring skills, be highly collaborative and respond positively to change and new ideas
  • Mature, credible and comfortable in dealing with senior management and company executives
  • Familiar with new technologies and digital music environment and be able to provide strategic advice on a wide range of current music industry issues
  • Strong analytical capabilities and judgement, be resourceful and able to pivot quickly, think practically and be solution-oriented

At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.

Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity is paramount for the creation of music, theater and film that celebrates and empowers all cultures.