Blokur – Customer Success Manager, Music Publishing (US)

Blokur is a blockchain-based platform that helps musicians and music companies get paid what they should, when they should.

We are a curious, diverse and creative team representing five countries and counting. And our users represent 60% of music industry revenue.

WHAT ARE WE LOOKING FOR?

Blokur is seeking a people-person with a passion for music to help our users succeed with the Blokur platform.

This is a key role in Blokur’s team, with responsibility for the day-to-day management of relationships with music publishers. You will be based in Nashville.

WHAT YOU’LL DO
  • Maintain good relationships with music publishers through regular meetings and online interactions
  • Manage the on-boarding process for new users
  • Help Blokur’s product team to understand customer requirements, and develop new feature ideas to help Blokur deliver maximum value to users
  • Support music publishers in their day-to-day use of the platform by answering queries about product features and processes, analysing user behaviour and pro-actively identifying ways for them to get value out of the platform
WHAT YOU’LL NEED
  • Flair for interpersonal communication
  • Customer service ethic
  • Understanding of music publishing concepts
  • Passion for learning and doing new things
  • Collaborative mind-set
  • Belief in the value of creators and creativity
  • Ability to work autonomously and take the initiative
  • Familiarity with or willingness to learn website analytics concepts

You might have spent some time working in the copyright or royalties department of a music company or collecting society, managing music industry relationships for a tech or media company, or publishing your own music.

WHAT WE OFFER
  • Competitive salary
  • Share options
  • Generous holiday allowance
  • Generous family leave
  • Flexible working
  • An opportunity to make your mark in a fast-growing start-up re-imagining the way that creators get paid

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