CD Baby – Bilingual (German) Artist Services Representative (UK)

Are you passionate about music? Join the best team in the independent music world! CD Baby (part of AVL Digital, a Downtown Music Holdings company) is now searching for Artist Services Representative roles based in the UK.

Experience Required:
  • Minimum 1-year customer service-related experience
Responsibilities / Tasks:
  • Answer all artist and customer enquiries via email/telephone regarding accounts, album sign-ups and orders
  • Respond to all incoming calls/emails directing them to the appropriate stakeholders within the organisation
  • Accurately complete data entry and enter new prospects/clients into computer systems
  • Enter transactions into computer systems which will generate mailings to prospects/clients
  • Follow proper security guidelines to ensure safety procedures are followed according to company policies at all times
  • Other ad hoc duties and special projects as assigned
Qualifications / Preferred Skills:
  • Excellent interpersonal, written and verbal communication skills
  • Professional and courteous telephone manner
  • Proficient computer skills / accurate typing skills of 30-40 wpm minimum
  • Team player with the ability to multitask and work independently
  • Ability to work in a fast-paced environment whilst maintaining attention to detail and accuracy
  • Responsible, organized and calm under pressure
  • Good punctuality with flexible approach to working hours
  • Copyright and music publishing knowledge a plus
  • Level of knowledge about Artist & Customer related issues & questions
  • Ongoing learning about CD Baby, Music Industry, and Artist and Customer issues
  • Bilingual: English + German required
Educational Requirements:
  • University degree or equivalent required

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