Are you passionate about music? Join the best team in the independent music world! CD Baby (part of AVL Digital, a Downtown Music Holdings company) is now searching for Artist Services Representative roles based in the UK.
Experience Required:
- Minimum 1-year customer service-related experience
Responsibilities / Tasks:
- Answer all artist and customer enquiries via email/telephone regarding accounts, album sign-ups and orders
- Respond to all incoming calls/emails directing them to the appropriate stakeholders within the organisation
- Accurately complete data entry and enter new prospects/clients into computer systems
- Enter transactions into computer systems which will generate mailings to prospects/clients
- Follow proper security guidelines to ensure safety procedures are followed according to company policies at all times
- Other ad hoc duties and special projects as assigned
Qualifications / Preferred Skills:
- Excellent interpersonal, written and verbal communication skills
- Professional and courteous telephone manner
- Proficient computer skills / accurate typing skills of 30-40 wpm minimum
- Team player with the ability to multitask and work independently
- Ability to work in a fast-paced environment whilst maintaining attention to detail and accuracy
- Responsible, organized and calm under pressure
- Good punctuality with flexible approach to working hours
- Copyright and music publishing knowledge a plus
- Level of knowledge about Artist & Customer related issues & questions
- Ongoing learning about CD Baby, Music Industry, and Artist and Customer issues
- Bilingual: English + German required
Educational Requirements:
- University degree or equivalent required
