AWAL – Artist Support Specialist (UK)

Artist Support Specialist
at Sony Music Entertainment UK
London, England

AWAL is seeking a Artist Support Specialist to join our dynamic Artist Support team. As a key addition to the team, you will take the lead in resolving important queries and managing critical processes across our roster. Reporting to the VP of AWAL Core & Artist Support, you will specifically cover areas such as artist accounting/payments and rights management; liaising with artists, artists’ teams, and internal stakeholders from across AWAL to solve problems.

What you will do
  • Develop expertise in handling some of our more complex areas of artist support, including (but not limited to) artist accounting/payments and rights management
  • Support clients with queries about their account statements and royalty payments
  • Manage any rights issues that arise, coordinating with Ops and Business Affairs teams to resolve conflicts both effectively and efficiently
  • Communicate directly with artists and their teams (managers, business managers, attorneys, etc.) to fully understand and address their needs
  • Collaborate with cross-functional teams to define and refine the processes used to manage issues and queries, streamlining our approach across departments. Train and educate other team members on best practices
  • Leverage internal analytics to inform your recommendations for process improvements
  • Stay up to date with industry news and emerging technologies that affect our artists

Who you are
  • You love to solve problems and enjoy a challenge
  • You have experience in creating and implementing processes to improve efficiency
  • You have a working understanding of music copyright law
  • You understand how artist royalties are calculated, particularly for streaming revenue
  • You are comfortable with data and have experience using data to make decisions
  • You consistently display sound judgment in complex situations
  • You have excellent communication skills—written and verbal
  • You pay attention to details and keep your work organized
  • You enjoy working on diverse teams
  • You are passionate about empowering independent artists
  • Proven music industry experience copyright law and royalty accounting preferred
  • Business proficiency with multiple languages (in addition to English) is a plus

What we give you
  • An opportunity to fuel the creative journey on a global stage
  • A modern, diverse and innovative work environment, with offices that include collaboration areas, cafeterias, event spaces, and more
  • An investment in your learning & development
  • An excellent range of benefits, like private medical cover, a generous pension scheme, life assurance and income protection, plus loads of music biz perks
  • Winter recess (Christmas through New Year’s)

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

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