AEG – Community Manager & Digital Assistant (UK)

AEG Presents logo

POSITION TITLE: Community Manager & Digital Assistant (Temp: 5 months)
REPORTS TO: Social Media & Digital Manager
AEG Presents, European Festivals
The AEG Presents Festival team in London are searching for a Community Manager & Digital Assistant. This role would assist the Social Media & Digital Manager for the pre-show and onsite delivery of the 2022 editions of BST Hyde Park and All Points East.

  • Supporting the Social Media & Digital Manager during the pre-event and in-event periods, by responding to a high volume of customer queries across the festival social media platforms and liaising with Ticketing agents and relevant teams to solve any issues.
  • Report back to the event team with potential areas of concerns from customers to inform ongoing social/ticketing messaging.
  • Represent the festival brands by engaging with the festival audiences across social channels to elevate engagement and build brand identity.
  • Assist the Social Media & Digital Manager general tasks from content research and planning, reporting on social trends and ad-hoc takss across socials, websites and the festival apps
  • Provide insights of digital trends and customer feedback across the festival channels
  • Assist the team with any other duties including spreadsheet management and other administrative tasks
  • A minimum of two years of customer service experience, ideally within festivals or events.
  • Digitally skilled, with a confident grasp, frequent use and knowledge of Social Media.
  • Excellent writing and communication skills.
  • A self-starter with an ability to quickly and effectively understand the role and requirements.
  • Ability to work in a fast-paced environment and prioritise appropriately.
  • Problem-solver who is comfortable taking initiative.
  • Able to work on a high-pressure, fast-moving festival site for long periods whilst keeping a cool head and maintaining a good attitude.
  • Freelance contract – candidate to invoice monthly.
  • Mainly based in London Blackfriars office. Remote working also an option when possible.
  • Applicant must be available to work onsite at BST Hyde Park and All Points East.

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