O2 Apollo Manchester – Box Office Manager (UK)

The O2 Apollo in Manchester is looking for a Box Office Manager.

The role is a permanent full time position for 40 hours a week.

The job:
  • To co-ordinate all venue box office and ticketing activities.
  • To contribute to the effective running of the business.
  • To provide a high level of customer service at all times to both customers and clients.
  • To proactively contribute to the maintenance of good relations with promoters and event staff to ensure the smooth running of events.
  • To provide administration support to the General Manager and Management team.
  • To be responsible for compliance with all company policies and procedures.
What you will be doing:
  • Ensuring the smooth running of the venue Box Office.
  • Confirming shows and ticket allocations as necessary and ensuring that all events are set up and managed accurately and run smoothly.
  • Processing ticket printing requirements for promoters to ensure all ticket stock is provided to all agents in a timely fashion.
  • Ensuring that ticket allocations are fulfilled & monitored.
  • Processing and logging all accessibility bookings and working with partners to ensure high quality service for customers with access needs.
  • Liaising with the Ticketmaster Account Manager for Ticketmaster operation and system matters, including the correct reporting of all system errors and software bugs. 
  • Liaising with Ticketmaster IT in regards the smooth running of the Access Manager scanner system.
  • Training and scheduling day-time and night-time box office relief and providing a box office rota maintaining the required staffing levels.
  • Providing promoters with guest list assistance as needed.
  • Working evening and weekend shifts including national holidays as and when required.
  • Ensuring that all monies are reconciled with the Ticketmaster system.
  • Liaising with the social media coordinator to ensure the venue maximises ticket sales and provides relevant show information to customers.
  • Covering social media activity as required.
  • Representing the company as required.
  • Carrying out any other reasonable duties that may arise

Technical requirements/competencies

  • Working knowledge of Ticketmaster Ticketing system or equivalent computerised ticketing system.
  • Experience of cash handling.
  • Excellent customer service skills and positive phone manner.
  • Good organisational skills and ability to work under pressure.
  • Significant previous experience in a similar role and environment, using a computerised Box Office/Ticketing system.
  • Experience of leading and managing a team.
  • Experience of working in a live music environment and good knowledge of the operation of a live music venue.
  • In-depth knowledge of the needs and operation of a Box Office, its day-to-day running and the general requirements to satisfy customers & clients.
  • Troubleshooting and problem solving skills.
  • Flexible and positive ‘can do’ approach. Working evening and weekend shifts including national holidays as and when required.
  • An enthusiastic, motivated & willing team player.
  • A passion for music & entertainment.

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